I'm sure this was asked before, but I can't seem to make this work... If a customer dials one of our DIDs, and the operator transfers that call to another employee, the Caller ID doesn't seem to do what I would expect it to. I would expect it to show the original caller's ID. Example: John calls in from the outside using (213-555-1234) and he calls into the asterisk system (actually the operator). The operator (a real person) answers the call and presses transfer on her polycom 501 phone. I see an incoming call "From: Operator". After I pick up her call, she presses transfer one final time to complete the transfer. However, now that the call has been completed, it still shows "From: Operator". I need it to show From: 213-555-1234. I tried setting the "o" setting in Dial, but that didn't seem to fix anything. Rob
Not sure about others, but on Polycoms a blind transfer sends original callerid, screened sends operators callerid On Feb 19, 2007, at 8:55 AM, Rob Schall wrote:> I'm sure this was asked before, but I can't seem to make this work... > > If a customer dials one of our DIDs, and the operator transfers that > call to another employee, the Caller ID doesn't seem to do what I > would > expect it to. I would expect it to show the original caller's ID. > > Example: > John calls in from the outside using (213-555-1234) and he calls into > the asterisk system (actually the operator). > The operator (a real person) answers the call and presses transfer on > her polycom 501 phone. I see an incoming call "From: Operator". > After I > pick up her call, she presses transfer one final time to complete the > transfer. However, now that the call has been completed, it still > shows > "From: Operator". I need it to show From: 213-555-1234. > > I tried setting the "o" setting in Dial, but that didn't seem to fix > anything. > > Rob > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
>>>>> "RS" == Rob Schall <rschall@callone.net> writes:RS> Example: John calls in from the outside using (213-555-1234) and RS> he calls into the asterisk system (actually the operator). The RS> operator (a real person) answers the call and presses transfer on RS> her polycom 501 phone. I see an incoming call "From: Operator". Yes, that is the only incoming call, and it is from Operator. There is no association with the other call, so it cannot show anything else. RS> After I pick up her call, she presses transfer one final time to RS> complete the transfer. However, now that the call has been RS> completed, it still shows "From: Operator". I need it to show RS> From: 213-555-1234. You can't. The call is still the same, and you can't change caller ID in the middle of a call. /Benny