similar to: Integration of Asterisk with MS Dynamics CRM

Hello, Though I spent a couple of hours googling over the net, I still don't have a clear picture on how to do CTI between Asterisk and MicroSoft Dynamics CRM (Online version, if that matters). The features I'm after include: - click-to-dial - screen-pop. Do you have any valuable pointer on this ? Is this simply replying on TAPI ? Regards -------------- next part -------------- An

Hi, Microsoft Dynamics CRM 3.0 integration with Asterisk/Trixbox has been included in StarJunction and Star Outlook Dialer. This is in addition to existing support for SugarCRM and Salesforce CRM. It is available at http://www.starutilities.com/staroldialer.htm Thank you for your valuable comments and suggestions. Kamran

Hello, We use astGUIclient, it does have server side apps that have to be installed on your Asterisk server, but it does have callerID popups that allow you to search a customizable web page when a call comes in. We are also releasing a new version of the astGUIclient app next week that is entirely web-based and easier to configure the client side. http://astguiclient.sf.net/ MATT---

Has anyone ever been party to an integration of ACT CRM platform with Asterisk? Thanks Cory Andrews

I am also very interested in CRM integration. Anything I can do to help? One thing I don't understand is how is the browser being launched on the person's PC. Or is it not launched automatically? Anyone know of a simple app running on the desktop to do this? I looked into IPSwithcBoard and it appears like it should be able to do the job, but: a) It is pretty heavy - it does a lot of

The method we use for web popups on incoming calls in the astGUIclient client app that we are working on for release next week is to use AJAX(Javascript + XMLHTTPRequest) It works in Firefox and IE5+ and doesn't require any META refreshes. We've been using this internally for the last month and it works great. MATT--- -----Original Message----- From: Anton Krall

I would like to hear stories from people using TAPI, CTI or CallerID software with Asterisk. What are you guys using, setup examples, etc. Has anybody sucessfully integrated SugarCRM with Asterisk and how did you do it. Are you running callerid software? Did you stumble into problems like using tapi and callerid software returned both the callerid and calledid? Hope you can help me out with

Hello ! I am wondering if anyone has experiences with the integration of Asterisk 1.4.19 into Microsoft Dynamics CRM 4.0 ? Or alternatively integration with Microsoft Office Communications server (however trying to avoid this, if it isn't really necessary for the integration). I would be glad to receive any links or manuals on this topic, which helped you to integrate it. Kind regards, Jan

Hi. I have just finished Googling the list archive for information on doing CTI with Asterisk. I never found a definitive "here's how it's done" answer, but I did see a number of postings indicating that it was at least a possibility. (For those of you who already know about CTI, please pardon the pedantic introductions to each section.) Here are my questions: [First Party

Hi, I've searched through the archives, and through the Wiki, for a few answers or suggestions regarding CRM style information for incoming calls (like pop-ups etc, and other CTI style interactivity) and outgoing calls (web dialing and other apps like agent management). So far, the best I've found is a thread that suggests that somebody should read a previous thread. I've back

> -----Original Message----- > From: Michiel van Baak [mailto:michiel@vanbaak.info] > Sent: 26 May 2005 20:22 > To: asterisk-users@lists.digium.com > Subject: Re: [Asterisk-Users] CRM integration (was RE: CallerID) > > > Anton, > > My script is not connecting to the manager interface. > The php script is run as agi script as first when a call > comes in. The

Hi I have seen discussion about Asterisk integration with SugarCRM and Salesforce.com CRM in mailing list archives. I just want to add here that Star Outlook Dialer (Free Edition) has built in integration (through StarJunction) with SugarCRM as well as with Salesforce CRM. It is available for free download at http://www.starutilities.com/staroldialer.htm Regards, Kamran

FYI - We have a solution here provided by Lucent that allows us to play / review voicemails left on the Octel attached to the 5ESS switch... While this is a simple webpage - doing a refresh every 3 to 4 seconds, it does actually work. The only loss of course would be if someone hung up on first ring - the browser might not catch it in time. -----Original Message----- From:

hello everyone, I just had a thought on this subject why not create a daemon process on the Client PC That registers its self and What phone the user is connected. An AGI script could monitor the progress and when answered could send a push to the registered daemon which would push a link to the registered daemon on the telephone operators on the desk top. this would not waist resource as much as

> > > >| -----Original Message----- > >| From: asterisk-users-bounces@lists.digium.com > >| [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of > >| Michiel van Baak > >| Sent: Martes, 24 de Mayo de 2005 04:45 p.m. > >| To: asterisk-users@lists.digium.com > >| Subject: Re: [Asterisk-Users] CallerID > >| > >| On 23:44, Tue 24

Hi All, I'm hoping someone can recommend a method to integrate Microsoft CRM with Asterisk. Preferably an open source product otherwise a commercial product. Regards David Klaverstyn -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130716/f931d763/attachment.htm>

Hi All; We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this? Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is embded in the CRM application) will receive the the caller id or information via that CTI client. How

Hi, How hard is it to integrate asterisk with Microsoft CRM? Thanks for any suggestions, pointers, etc.

Sounds like a job for TAPI. Google TAPI for Asterisk or Asterisk TSP I've been playing with SIPTAPI and it works pretty well. It's very simple to install and set up. Hope this Helps PC... From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ryan Wagoner Sent: Monday, December 29, 2014 9:52 PM To: Asterisk Users Mailing

Hello, We are using AstTAPI to make call?s from Outlook and it woks perfect. Our issue is that it doesn?t work so well with our CRM. Although the TAPI line initialization is successful, AstTAPI doesn?t report the Phone Number and TAPI doesn?t know about our extension. Anybody knows how to solve this? Ours log: 2005/08/02 15:42:32:476 Information 0x50002 in Process 2040 Thread 1784 Location: