similar to: Periodic Announce issue

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

Hei. I have a question about how to get the periodic-announce to work within my queues. I got the following test: extensions.conf --> exten => s,2,Queue(test|rtT|||200) Queues.conf --> [testqueues] strategy = ringall context = testcontext timeout = 250 periodic-announce-frequency=60 periodic-announce = queue-periodic-announce member => SIP/591 Log from " show queues "

Hello group, I tried a lot to enlarge the frequency (i.e. more announces, low wait between). according to config, every 30 seconds the announcement should take place. In fact, the first periodic announce is done after 2 minutes? What is my fault? Thank you Regards Paul # zypper if asterisk Loading repository data... Reading installed packages... Information for package asterisk:

I am trying to get a queue to do more than just play music and hold calls. Specifically, making some "comforting" voice announcements would be nice. Below is the queues.conf file relevant portions. Member phone number is munged to protect the guilty. We shouldn't need the announcement source info, but I have been trying everything. The problem is with the member busy, we get no

Hello, how can I create the following scenario : I have a Call Queue and I want to play an announcement, but only once after about 10 seconds. The current option "|periodic| |-| |announce| |-| |frequency|" keeps on playing the announcement indefinitely. (it should have an option 'once' like the option |announce-holdtime|) Kind regards, Jonas. -------------- next part

Hey List, Anyone know the correct way to override an announcement on a queue by queue basis? My goal is to have one of my queues say "press one to blah.." and no position announcements I have the jump from queue context working (the press 1) I just need the correct message played to the user instructing to press 1. I have periodic-announce=filename in my queues.conf file under the

Hello, When I tried to install chan_h323-1.0.1-module.i386 RPM i got these errors. Failed dependencies: libh323_linux_x86_r.so.1 is needed by chan_h323-1.0.1-module.i386 libpt_linux_x86_r.so.1 is needed by chan_h323-1.0.1-module.i386 But i found the same files in /usr/lib/libh323_linux_x86_r.so.1 /usr/lib/libpt_linux_x86_r.so.1 What to do for asterisk to detect the same

I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyou=queue-thankyou queue-callswaiting=queue-callswaiting

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

I'm having a problem getting my queue to function as it should. After 20 seconds or so, it should prompt the user with a message "thanks for holding..... press # to leave a message or stay on the line to continue holding". I set up the "context" in the queues.conf file, so if a user presses a digit, they should be able to leave. But I get a SIP BUSY message. Here are my

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hello, We are working on a new Asterisk installation and have run into some problems related to playing MusicOnHold for a caller when they have been placed on hold by an agent, that took the call from a queue. A. When pressing the HOLD button on SNOM 190 and Grandstream BudgeTone SIP phones, MusicOnHold works fine when making inbound or outbound direct calls by extension. Music starts to play

Hello, I have queues.conf setup with a group like so: [Sales](StandardQueue) announce = first member => SIP/FF4C119EEBF8-SLS member => SIP/FF9EF375CCFC-SLS member => SIP/13145555555 at callcentric ;Eric's cell member => SIP/FF1565AABB2D-SLS ;Eric's Yealink So, my idea here that it should ring all 4 phones at the same time. And it does work but randomly.I did trace a call and

Greetings, I have a very basic equal-weight ring-all queue set up in queues.conf: [sales-queue] ;music = default strategy = ringall periodic-announce-frequency = 20 announce-holdtime = no timeout = 15 maxlen = 0 member => SIP/1xxxxxxxxxx at junction_networks,1 member => SIP/1xxxxxxxxxx at junction_networks,1 member => SIP/dude,1 member => SIP/homie,1 member => SIP/fellow,1 But

Hi all, I'm trying to make some simple MOH (Music On Hold) working. So far I've failed miserably - so I turn here for help. Basically I've been using the wiki and all the sample confs I could from there and via google. The queue system seems to work fine with my limited setup. Just 2 IAX2 clients where I keep Client B busy (by making it listen to mp3 via ext. 777) but logged into

Is there a way to play a different message than the periodic announce after a certain time? I have been asked by a customer to do something like this: The user enters the queue. We play position and periodic announce every 60 seconds. If user has waited for more than 5 minutes then play a message with option to leave a voicemail This means that I would have to be able to play a different

Hi all, A beginner's question: I have to analyse univariate, strongly periodic data collected every hour for a period of 1 week and I need to compare 5 different groups for significant differences between them. Is there a better way to do this in R, other than pairwise t-tests of summary statistics? Thanks in advance, Andy -- View this message in context: