similar to: Queue Status

There are 6 different ${QUEUESTATUS} variable values defined in asterisk 1.2, I am attempting to make sure I have a full understanting of when they would be set; If someone could correct errors with these definitions ot would be appreciated; TIMEOUT - the max time specified in the queue command elapsed, only checked between retries so may not be 100% accurate. FULL - the number of callers

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Here's what I'm looking to do.... exten => 10,1,Dial(SIP/1000&SIP/1001,15,wW) exten => 10,2,Voicemail(u1000) This should ring both phones and they should keep ringing for the alloted time before moving on. However, it appears that if one of the phones is Busy, it returns with a busy and moves on without really ringing the second phone. Short of checking if the channels are

Hi all, I know I'm probably stirring up a hornet's nest with this question/comment but I've spent the last few days working on a PHP-based class for the manager interface as we're preparing for a pretty big upgrade at our call center and I'm revamping all of the management apps I've written. I can connect to the manager interface and send query strings back and forth all

Hi, Is there any way that I can store my manager API output that is: My question is that is there any why using that I can get the QueueStatus and store the result in some text file for further processing. <?php $strHost = "127.0.0.1"; $strUser = "cron"; $strSecret = "1234";

Hello, I'm trying to write a php script that issues the QueueStatus and Queues manager API commands to Asterisk and records the returned event data into a MySQL table. On voip-info.org, I see that QueueStatus returns such things as Queue, Max, Calls, Holdtime, Completed, Abandoned, ServiceLevel, and ServiceLevelPerf. However, there are no descriptions for these values. I've tried

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the

Hello all, I've a question regarding the values "completed" and "abandoned" that are returned by the manager command "queuestatus". What is the timeframe for these values, are they counted since the last asterisk boot, or per day, or is the timeframe configurable? Thanks and Regards Markus

Hi, Is there a way to know if a member of a queue is currently engaged on a call? Or if a queue can return a busy status if all members are currently engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the scenario only falls into TIMEOUT, and has to finish the assigned number of seconds into the QUEUE CMD before it falls back to the next routine on the dialplan. Any ideas?

Dear WizaRds! I am sorry to ask for some help, but I have come to a complete stop in my efforts. I hope, though, that some of you might find the problem quite interesting to look at. I have been trying to estimate parameters for lotteries, the so called utility of chance, i.e. the "felt" probability compared to a rational given probability. A real brief example: Given is a lottery

I am wondering how many and how often manager connections can be setup and torn down reasonably. here is the scenerio... I have 10 to 20 agents on two queues one with priority over the other I changed this the day before I also implemented a php program that runs every 8 seconds on an automatic refresh It establishes a connection to asterisk and runs a mysql query to update the database

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

Hello, I feel like I understand how the dial plan works pretty well with one exception. It seems like queues are using the stdexen macro to ring the agents/extensions. Is this normal? Is there anyway to configure this differently? I realize this is a newbie question, but I have searched google/archives and haven't been able to find the answer. Thanks, Elliot --------------

Hi everyone, I'm having a trouble while developing monitoring tool for queues. I'm using C# Sharp & I follow the instruction on http://www.voip-info.org/wiki/view/Asterisk+manager+Example%3A+C+Sharp. My question is how can I get information about how many people are there waiting on queue with this asterisk manager? I want to make that every time there is a call come into the

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

Hey Everyone, Have a couple of questions here.. Scenario 1: We are working with a client that currently has one support queue with about 10 agents. They are starting to get pretty long hold times for their customers and they have requested three queues. Queue 1 will have a timeout of 4 minutes. After that it will move to Queue 2 which has a default timeout of 3 minutes. After that we will

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...

Hi Guus, hi all, please find attached a proposed feature implementation for tinc. As mentioned in http://www.tinc-vpn.org/pipermail/tinc/2010-May/002344.html , my goal was to connect nodes on the same LAN using their local (LAN) endpoints. I've implemented a multicast sender, which announces its own endpoint on every connected interface regularly. All nodes receiving multicast

Hi Lee, You need to specify the VM context that you are using.. so using your examples.. extensions.conf entry.. exten => 1000,1,Dial(SIP/1000,20) exten => 1000,2,Voicemail2(u1000) exten => 1000,102,Voicemail2(b1000) exten => 1000,103,Hangup should be.. exten => 1000,1,Dial(SIP/1000,20) exten => 1000,2,Voicemail2(u1000@sip) exten => 1000,102,Voicemail2(b1000@sip) exten