Displaying 20 results from an estimated 4000 matches similar to: "Show agent queue status on the phone?"
2006 May 23
2
Queues - Can I PAUSE an agent instead of LOGGING OUT?
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
2005 Oct 15
6
ACD calls to busy agents
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call is not presented to him as long as he is on the ACD call.
However when an agent has made an outgoing call, he is still presented
another
2006 Dec 26
2
Agent presence
Hi guys!
We have a call centre that has been moved across from an old Ericsson
MD110 PABX to an Asterisk server with those in the call centre using
X-Lite as their softphone.
I'm trying to get Agent presence configured so that X-Lite gives the
operators a visual indicator of their status - logged on, off and on
"pause". I'm using chan_agent for the agents, so agents are
2011 May 05
1
Why is PQMSTATUS empty?
Hey all!
I'm trying to do a bit of logic here so that a user only has to dial one
code to pause/unpause in a queue (e.g. *0 will (un)pause depending on the
users's state). My logic looks fine to me but every time ${PQMSTATUS} shows
up empty.
Here's the extensions.conf part....
exten => *0,1,NoOp(${PQMSTATUS})
exten => *0,n,Macro(user-callerid,SKIPTTL,)
exten =>
2009 Apr 13
2
Agents on asterisk
Hi! I have a question about agents in asterisk.
In first place, agent login to asterisk (from the telephone)
The question is:
Can an agent take a break (using a function *(some number)) from the phone?
Thanks to all
Regards
--
Ing Francisco Roqu?
3Tech SRL
Plaza Paso N?92, EP B
Buenos Aires, Argentina.
www.3tech.com.ar
2011 Mar 11
1
Automatically unpause a paused queue memeber - bad idea?
I have some cases when I want to pause a queue member and automatically unpause the queue member after a specified time.
Right now I am doing it by a AMI script, but was thinking if it is possible to add a parameter to PauseQueueMember like,
PauseQueueMember([queuename],interface[,options[,reason[,time]]]) where time will be how long (in seconds) the interface
will be paused. before brought back.
2006 Jan 16
2
Agents getting logged off agressively
I have a group of agents logged in to a queue that is set for ringall. The
agents are set to auto logoff if they don't answer in 15 seconds incase they
step away without logging out. That works fine, however, if they are on a
call and a new call comes in, they are getting logged out too. The phones
are ATA's connected via SIP. One thought is that the phones may be allowing
a second
2008 Jan 13
2
Question about queues and the definition and agents
Paul wrote
>
>;Pause/unpause Queue
>exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
>exten => 424,2,Playback(unavailable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and articles I have
2007 Jul 05
1
Missing TRANSFER event in queue log when using Local Channels
Has anyone observed a problem where using Local channels with AddQueueMember
results in missing TRANSFER events?
Right now I'm using straight SIP channels when I call AddQueueMember(). I'm
contemplating moving to Local channels because the non-state-based
wrapuptime blows when you have a channel in multiple queues (they can hang
up and get a call immediately so long as it's from a
2008 Jan 11
2
Question about queues and the definition of agents
Hi,
I have a question about the definition of agents.
The agents.conf file looks like this:
[general]
persistentagents=yes
[agents]
maxlogintries=5
ackcall=no
wrapuptime=500
musiconhold => default
group = 1
agent => 1311,1311,Tom
agent => 1531,1531,Tim
and here is the queues.conf:
[general]
persistentmembers = yes
[queue1]
musiconhold = default
strategy = rrmemory
servicelevel = 60
2006 Jan 28
3
(Un)PauseQeueMamber usage
Does anyone have an example of hoe to use these two commands? I have read he
documentation, and I am still unclear on where this command goes, as part of
extensions.conf or where?
If someone could post a working example it would be most helpful.
Regards to all,
Joe
2006 Apr 06
1
pause / unpausequeuemember
Hi,
I wanted to use the same extensions for Pausing and UnPausing queue members.
Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension?
exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]})
exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR})
exten =>
2007 Feb 15
1
Feeding digit input to PauseQueueMember
Hello,
I'm trying to figure out how to do something that I hope is pretty easy.
I have a remote phone system (Definity ProLogix) connected to my
Asterisk system via a T1 cable (all onsite). I'd like to get some of
these users on a queue hosted on the Asterisk. I've got it setup so
that it seems to work OK (calls flow normally), but I'd like the users
to be able to dial one
2005 Aug 12
1
PauseQueueMember and UnpauseQueueMember
Hello,
Does anyone know the developer(s) of the app_queue.so application? I'm
looking for the PauseQueueMember and UnpauseQueueMember features of this
application for the open source version that only seem to be available
on the business edition of Asterisk.
Thank You,
Timothy Karl
tkarl@imminc.com
2006 Jan 13
1
pause between queue calls for agents
Hi,
I want to setup a pause/break between calls coming from a queue to an agent.
If an agent is logged in only in one queue the wrapuptime parameter works. But
what can I do if the same agent is in more then one queue?
I found no parameter to configure a pause after a (incomeing) call and the
next call
(asterisk CVS-HEAD-04 / polycom ip500 sip phones)
thanks a lot for help
ciao,
morel
2006 Mar 28
2
Agents on DND still receiving calls...
Fellow Asterisk Users,
I'm running Asterisk 1.2.5, and I've configured basic call queueing using
agents. The problem I'm having is that agents who are on DND are still
considered (by Asterisk) to be eligible to take calls. This means that calls
will hit voicemail even when other agents who are not on DND are available.
Any ideas how I can make agents ineligible to receive calls
2008 Jan 02
1
Unable to Connect to OpenVMS Pathworks
This is my first time posting on this list, so please excuse me if this
is the wrong list to post on (if it is please just let me know). I've
recently upgraded my old Redhat 8.0 box to Redhat Fedora Core 8 which
comes with Samba 3.x while my old Redhat 8.0 box had Samba 2.x. On my
old box I had SMB map a drive from an older OpenVMS server using
Pathworks. I performed this by simply doing:
2010 Dec 25
2
Agents login
Greetings and Merry Christmas,
We're trying to implements a queue and agents login mechanism on our
Asterisk.
After going over the documentation, we're unsure if we got it right.
We wish to setup a "hotdesk" mechanism, where an agent comes to a station
with a PC & IP phone (that is defined as a sip friend user in sip.conf),
dials a certain number (agent login extension),
2010 Jan 12
2
is roundrobin and rrmemory the same meaning?
Dear all,
I can't understand the diff between roundrobin and rrmemory strategy.
Could you explain for me ?
and is roundrobin means each available interface ring once or several
times and ring another?
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
;
2006 Dec 13
1
Can decoder adapts to different mode per frame ?
Hi Jean-Marc,
Suppose that the incoming rtp stream is coded by different mode(NB/WB/UWB)
each frame.
Can speex decoder adjust its mode per frame in real time embedded system?
I think it's hard to do that, so I think it's better to add an mode
parameter in the decoder interface.
What do you think?
Best Regards,
Lianghu
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