similar to: Queues: member order vs. defines in queues.conf

It looks like this issue has been raised before, but I see it mostly ignored and no answers given, so here it is again: For the past couple of years, I've wanted a queue that works very similarly to roundrobin/rrmemory, but that doesn't remember anything about where the last ring went to. This new strategy would always start at the first member (as defined in queues.conf) when a new

Hi, I'm struggle to set up a simple round-robin queue, where I can determine the order in which the members are tried. My queues.conf is currently: [TechSupportQ] strategy = roundrobin context = techSupportQueued timeout = 10 retry = 1 wrapuptime=3 maxlen = 0 joinempty = yes member = SIP/405 member = SIP/403 member = SIP/402 I am not using Agents (defined in agents.conf), because I

Hello again, I have noticed with Queues and roundrobin policy that if even if a timeout is set for a queue, Asterisk keeps ringing an available member of the queue after the timeout expires. This continues a few times before the next available agent is tried. I am using CVS of August 17 but I have read in the list that roundrobin worked fine since earlier in August. Does anyone know if this has

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in

Hello, I am implementing a small call center with 1 to 4 agents. For some reason I don't understand, if an agent is busy, and it is his/her turn in the queue round, asterisk gives an "all destinations are busy" message and hangs up the call. Agents are SIP lines registered with an audiocodes MP108FXS which registers each line independently. Ringing strategy is RoundRobin (most of

AgentCallBackLogin is going to be deprecated, so I've decided to emulate chan agent using AQM and RQM funcions and Local channel. I use asterisk 1.2.13 and latest 1.2.x. zapata. I used example 2 from http://www.voip-info.org/wiki/view/Agents+without+agent+channel and example from queues-with-callback-members.txt from asterisk 1.4 doc directory. My dialplan is very similar to Digium's

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound

That could explain why it wouldn't work on any of my sip extensions I tried it on this morning when I first read about it and thought cool the things you learn. Is there anyway to make it work on Sip extensions? Cheers, Dean -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Aaron J. Angel Sent: Wednesday, 23

Hello, I'm trying to setup a queue where call goes from agent to agent in strictly set order. I have queue (roundrobin): Agent1 penalty 1 Agent2 penalty 2 Agent3 penalty 3 When I call to this queue Agent1 rings. If this agent does not take the call, after set timeout same Agent1 is dialed again. The call never goes to Agent2 (only when Agent1

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into

Hi guys, I posted a somewhat similar question about a month ago and got a thoughtful resonse from Steven Critchfield, but I've got a quick follow up question to it. I'm looking to setup a 16 extension / 10-14 phone line Asterisk install for a customer who would like to have DID numbers for the extensions, since they're currently on Centrex and already have the 1-to-1

Hi guys, I've run into a problem that I can't figure out on a bunch of handsets I have running into a Rhino Equipment 24-port FXS channel bank hooked up to a T100P and running asterisk-0.9.0 and the associated stable Zaptel release. The sidetone (your own voice that you hear in your handset, built in for comfort) is noticeably louder than it should be, and it doesn't seem to

Hi, I am using asterisk-1.4.15 I have a queue with one agent added using AddQueueMember (FAO|Local/1001 at from-sip|0||Agent/602). Once this command executes queue show FAO shows: FAO has 0 calls (max unlimited) in 'roundrobin' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Agent/602 (dynamic) (Not in use) has taken no calls yet There is no

List, Okay, here's one that has me stumped, and it might just be something simple. Currently, we are setup so that when someone calls in and tries to reach the operator / front desk, it rings several different phones in sequence. (i.e. it rings the front desk for 15 seconds, then a guy down the hall from it for 15 seconds, then my desk for 15 seconds, and as a last resort, my cordless

I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? --------------

Hey guys, i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order. So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent I've actually solved that by defining penelty for the accounts,

Hi there, this is my queues.conf, I'm using todays CVS: [599] joinempty = yes musiconhold = default strategy = roundrobin servicelevel = 60 wrapuptime = 0 maxlen = 0 timeout=15 announce-frequency = 15 member => SIP/381 member => SIP/300 At first call 381 rings, if you hang up and call again you get the 300 ringing ... this looks more rrmemory than roundrobin, there is something wrong

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Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602