similar to: Queues and multiple lines

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

With our current pbx system, a call comes in from the PSTN to the receptionist. She then hits flash, which puts the caller on hold, calls my extension, says "so and so is on the phone for you", I say "ok put him through", she hangs up and I am connected to the caller. With asterisk@home I can it # then the extension to transfer to and it will ring there. But is there a

I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do

On a 55 station install onto a Cox PRI with a TE110P (Polycom 501 phones) a few users are complaiining about echo. According to the users, the echo seems to be phone number dependant. They claim that certain phone numbers have echo while others dont. Are there any tuning parametes like there is for a TDM400 card? Kerry Garrison Director of Technical Services Tech Data Pros - Orange County's

Hi, we are trying to setup a prototype Asterisk machine for our call center (15-20 users). We are encountering some difficulties in finding a 'good' softphone (SIP/IAX). Suggestion/experience? Is there some product available for Windows with modifiable code? Is there some freelance developer potentially interested in creating custom version for us? Thanks in advance -- Mimmus

Maintainer: Express Line Date opened: January 17, 2006 Status: Open Value of bounty: $5000.00 Licensing for code: We retain intellectual rights to the underlying source code. We need Asterisk (stable version) to be able to perform a 2B channel transfer for a NI2 B8ZS PRI line. We can't use a channelized T1 at the time for our work. This feature is commonly called a call transfer on analog

Hi guys, This should be has an easy answer for you, my users are complaining that when they press # and then ear gorgeous Allison "Transfer" the timeout is very small, they must enter immediatly the extension to transfer the call. Is it possible to change this? ;transferdigittimeout => 3 ; Number of seconds to wait between digits when transfering a call This is timeout

I have running * without any Digium (or any other) hardware. Now I need to connect analog FAX machine to it. I think that cheapest and easiest way is to buy ATA. Please correct me if I'm wrong. Now, which ATA should I buy? Local dealer sells those four. I can buy something else (if there is any reason for it), but I prefer something of this. One more question, can I plug two lines in any of

Does anyone have any recommendations on how to connect 160 analogue phones to an asterisk PBX? Background information: A client wishes to replace their current PBX with a new VoIP system. Currently they have 2 PRIs. I intent to set up 2 asterisk PBXs with Debian GNU/Linux on raided drives. These drives will be mounted only read-only to recover gracefully from power-cycles. I am considering 2

Hi all, Has anyone implemented trunk to trunk forwarding with an asterisk PBX. For the purpose I have in mind its quite important that once the call has been sent onwards to the new desination the lines into the PBX are no longer held. If anyone has UK-specific experience of getting this up and running that would be incredibly useful! Nic

Hi all, I am going to be building an Asterisk system to replace the current aging (aged) Nortel Meridian system in a travel agency. There is already a voice T-1 in place and currently there are about 20 extensions in use. I would want to move up to about 25 extensions immediately and about 30-35 within the year. I am going to want IVR and voicemail, plus the ability to ring a group of

I have a problem with my Asterisk system. When I use my phone to call my office mailbox I have to end my password with #. (The office do not use Asterisk) " # " is also used as a transfer button on my asterisk, so when I press it I hear my Asterisk trying to transfer the call. Is there any way to change the transfer button or remove it ? Fredrik

Hello All I am trying to answer incoming SIP calls, first, by dialing an extension, thence into voicemail, which works; and secondly by going straight into voice mail which does not. The extension.conf that works is like this; [incomingSIP] exten=>_.,1,Dial,Zap/2|1 exten=>_.,2,Voicemail,u5152 exten=>_.,3,Hangup the extension.conf which does not is like this; [incomingSIP]

I get an echo when going from a SIP phone to a PRI trunk. I hear the echo on the SIP phone. From reading some other post I think that I need to tell me phone company to turn on echo canceling. If the echo was on the other end than it would be my problem? Is this right? What exactly should I say to my phone company so they know exactly what I'm talking about? -- Michael Sampson

Sorry if you see this message repeated twice. I would like to set up hard phones and softphones with the same extension so that when anybody in the company dials an extension, each user's hardphone and softphone will ring at the same time. I've tried setting this up before, but I noticed that the last sip device to register with the same extension is the only one that rings when the

hi, Can anybody pls tell me, how to increase the time gap between 2 digits when you transfer a call. ie, the operator answers the call, and presses hash key to transfer, and then enters the extension number, some times, it timeouts too quickly before the operator enters the whole extension number (may be bcos the operator is slow). I tried the following, but it doesn't seems to be helping

> Hello All, > > History ~ > I recently took a position with a call center. At the time they had > about 50 agents in a call queue. The queue was setup to ringall. The > agents use Eyebeam softphones. Everything is local lan, no routers, > everything connected via Cisco 3600 10/100 switches. > > Now we are up to about 150 agents, and I have kept everything pretty

Any ideas? This one would make the 10th email received. Return-Path: <centos-bounces at centos.org> Received: from psmtp.com (exprod8mx192.postini.com [64.18.3.171]) by mail.pdinc.us (8.12.11.20060308/8.12.11) with SMTP id p2LKkur4025229 for <jpyeron at pdinc.us>; Mon, 21 Mar 2011 16:46:57 -0400 Received: from source ([72.26.200.202]) by exprod8mx192.postini.com ([64.18.7.10]) with

I have one use on our PBX who has been experiencing seemingly random disconnects. The user is on the same LAN as everyone else, using the same type of phone (79XX loaded with SIP firmware) as everyone else. He had some disconnects a few weeks ago, I suspected the phone, so I swapped his with mine. I have since not had issues with his old phone, however, he has had issues using mine. So, the

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider