similar to: Queue reporting seems broken.

I went to run my queue_log parser so that I could send out a monthly report to one of my customers, and I noticed that every valid call complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an ABANDON: Here is a complete-caller: 1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102 1123325020|1123325011.2|mainq|Agent/21|CONNECT|5

I am dying here with linphone (not sure if it is crap software or just me being an idiot) but out of the box debian installations of two linphones fail with a "Got SIP response 415 "Unsupported Media Type" back from 192.168.1.3" Can anybody recommend a particular SIP soft phone that broadly satisfies the following criteria? 1. Run on linux. 2. Simple to use and setup. 3. Is

Hello everyone, This is is my first email to this group. I'm am writing a small php program to pull some info out of our Asterisk's queue_log. I'm having trouble figuring out what some of the parameters mean. Here's an example: 1118098465|1118098465.47|salesq|NONE|ENTERQUEUE||"Ray Balbin 25" <(716)250-3405> I found a doc that tells me about everything from

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, Surely, I must be overlooking something. If I run the following SQL queries I don't get the same number of rows. Is this coherent? mysql> select * from queue_log where queuename = '4010' and FROM_UNIXTIME(time) between 20080308000000 and 20080313145900 group by callid; 357 rows in set (0.01 sec) mysql> select * from cdr where dst = 4010 and calldate between 20080308000000

Hei! Here's my problem. I have an Asterisk with SS7 and SIP trunks. Asterisk version is 1.6. I'm setting up a custom CDR fields and I was wondering is there a way to know who initiated a hangup? Asterisk must be aware of that info somehow, cause in queue_log, that info is present (completecaller, completeagent) Is there a way to get that info on the regular SS7 to SIP (and vica versa)

Hi, Recently we got a new feature request from our customer, they want a report to list the duration that agents putting customer on hold, they want to base on this to measure the agents performance. I cannot find any events in cdr, message logs, or manager interface, only when I enable sip debug, then I can see the ReInvite Event in the cli , some thing like the attached logs, is there any

Hello all, I have an Asterisk PBX with the "Queue Log Analyzer" installed [http://www.micpc.com/qloganalyzer]. On the main menu, there's an option of "CALLS COMPLETED [ALL]" where I can see the completed calls that entered any of the queues and my question is: There's a column that states either "COMPLETECALLER" or "COMPLETEAGENT" and I want

I'm in search of useful ACD type statistics from the queues. Ie talk time, ratio's, dropped calls etc. The flat file queue_log is nice, but more useful would be the data in Postgres or Mysql. Unfortunately the queue module does not yet support ODBC DB logging (yet). In the meantime this quick and dirty hack gets the job done. Replace the flat file with a unix named pipe.

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hello, I'm working on an Asterisk configuration for a call center, and they bill based on the time spent talking to an agent, but not for any time spent waiting in a queue. The CDR information contains the entire duration of the call as billable seconds, including time spent waiting in the queue. I would like the billable seconds to only include the time spent actually talking to an agent.

Hello list, I'm looking for a way to have the estimated hold time on a queue prior to joining it. someone suggested to me to Queue() first for 1 sec, read variable QUEUEHOLDTIME, validade it and Queue() again. But as we're using real time configuration that would mean a event ENTERQUEUE and a LEAVEQUEUE too much in MySQL's queue_log any suggestions?? Thanks in advance

Hi, I am running a call center based on Asterisk and building some statistics based on the queue_log file. I have some doubts about it that maybe you could help (actually, maybe these doubts are suggestions for enhancements!): 1st Scenario - Agent receives the call, and puts it on parking for somebody else to pick it up. Parking # 7000 (for attender transfer)

What third party programs are available for parsing the queue_log file and CDR file? I know about XC-AST, but management would prefer a php based solution. What have other admins done to retrieve detailed call information about the queue system? Anyone develop their own that they don't mind sharing? --johann

Hello all, I need to write a queue_log parser that is going to implement more or less the functionalities described here http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html of course not everything from scratch, but this is where I'd like it to go. I am looking for - previous work (maybe it's ready somewhere and I've never heard of it) - suggestions -

Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz

How do I clear a global variable for good? I have a situation of needing to use global variables to aide in channel communication, but will be changing the name within a defined scope. Additional Background... I want to get a variable from a channel (child) that is created by another channel (parent), however the execution of the parent channel does not continue until the child channel is gone.

I am experiencing several entries in the queue_log with a duration of NULL at the COMPLETEAGENT or COMPLETECALLER event. Any idea how this can happen? Regards, Philipp Kempgen -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: Stefan

Hi, I'm using samba-4.7.x I have some confusions over "map to guest=" options with setting SMB Signing 1. Set "*Server signing =auto*", "*map to guest=bad uid*" and set "client signing in windows 2k12 server group policy" to "Microsoft network client: Digitally sign communications (Always)” = *Disable*" SMB_Server is joined to Windows 2k12