asterisk users - Jul 2004 - queue stats

Hello all,

I need to write a queue_log parser that is going to implement more or less  
the functionalities described here  
http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html
of course not everything from scratch, but this is where I'd like it to go.

I am looking for
  - previous work (maybe it's ready somewhere and I've never heard of
it)
  - suggestions
  - sample queue_log files so that I can start working with real cases  
(please mail them straight and dont post them to the list)

The application is going to be some sort of report generator and it's  
going to be written in Perl.

Thanks
l.





-- 
Creato con M2, il rivoluzionario client e-mail di Opera:  
http://www.opera.com/m2/

Not documented anywhere that I can see. What are the W:, C:, A:, SL: and
'within' fields showing?
Is holdtime AVERAGE hold time?

hestia*CLI> show queues
oe_techsupp  has 0 calls (max unlimited) in 'rrmemory' strategy (4s
holdtime), W:0, C:52, A:11, SL:0.0% within 0s
   Members: 
      Agent/80014154 (Unavailable) has taken no calls yet
      Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago)
      Agent/80014150 (Unavailable) has taken no calls yet
      Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago)
      Agent/80014151 (Unavailable) has taken no calls yet
      Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago)
      Agent/80014157 (Unavailable) has taken no calls yet
      Agent/80014155 (Unavailable) has taken no calls yet
   No Callers

Doug.

Thanks Johann. Yes, I wish they wouldn't reset on a restart. :(
> -----Original Message-----
> From: Johann [mailto:johann.hoehn@ecommerce.com]
> Sent: Thursday, July 20, 2006 12:34 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Queue Stats
> 
> 
> W - Waiting
> C - Completed
> A - Abandoned
> SL - Service level(defined in queues.conf servicelevel 
> value).  Percentage of
> calls answered within the time frame.
> 
> These numbers reset on reload or restart.
> 
> --johann
> 
> Douglas Garstang wrote:
> > Not documented anywhere that I can see. What are the W:, 
> C:, A:, SL: and 'within' fields showing?
> > Is holdtime AVERAGE hold time?
> > 
> > hestia*CLI> show queues
> > oe_techsupp  has 0 calls (max unlimited) in 'rrmemory' 
> strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s
> >    Members: 
> >       Agent/80014154 (Unavailable) has taken no calls yet
> >       Agent/80014109 (Busy) has taken 11 calls (last was 
> 62963 secs ago)
> >       Agent/80014150 (Unavailable) has taken no calls yet
> >       Agent/80014133 (Busy) has taken 32 calls (last was 
> 1320 secs ago)
> >       Agent/80014151 (Unavailable) has taken no calls yet
> >       Agent/80014152 (Not in use) has taken 9 calls (last 
> was 5892 secs ago)
> >       Agent/80014157 (Unavailable) has taken no calls yet
> >       Agent/80014155 (Unavailable) has taken no calls yet
> >    No Callers
> > 
> > Doug.
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