similar to: transfer call after advise

Hi i just want to let you know that is available a new release of ccmanager. I've added the possibility to import queue_log information in a mysql database and to generate reports using this information. The software is in a beta state and provides this functionality: - users management - call generation (making a GET or POST request on a certain URL) - queue management (LOGIN / LOGOUT /

hi i'm migrating a callcenter to asterisk, inbound calls, queue monitorig is ok, but how can i monitot outgoing calls? for example my agent can be associated with more than one campaigns, so if i monitor his calls in a day, how can i learn about how many calls has he made for campaings A or campaings B? i'm thinking to add some extensions, for example: exten => 99XXXXXX,1;Register

Hi i've started a callcenter with Asterisk 1.2.4 a month ago, now i will know, do you suggest to mantain the production system in line with the stable release? is the update process safe and secure? thanks

browsing the web i don't find any opensource (and free of charge ) software for the web statistic about queues... i've tries queue_stats made from asteriskguru, it is a good tool, and it is free of charge, but it's not open-source :-( i'm considering to develop myself a web application, before that i would ask you if you are interested of this, i would like to activate a

Hi! I'm building an application which allows to dial via the Asterisk Manager Interface using the originate command. There should be an optional conferencing feature. The manager commands are basically: --------------------------------- action: login username: sdjklgdsjg secret: xxx events: on action: originate callerid: 3847438609 priority: 1 exten: 4068439865 async: 1 context: out

Hi all, There is a problem with my dialplan. here is the dialplan: exten=> 123,1,Dial(SIP/U1,,Ttg) exten=> 123,2,Hangup exten=> h,1,AGI(onhangup.pl) The problem is whenever U1 is called or calls someone, if U1 hangsup the call then the h extension is NOT executed. but if the other person hangsup the call, then the h extension is executed (assuming that the other person is calling

Hi all, i have the following setup PSTN -> routing server (asterisk 1.6.2.11) -> IAX -> callcenter asterisk 1.6.2.9 -> SIP -> agent Does work quit fine - then agent does have the abibility to transfer a call to a third party - the agent can initiate the transfer over a web interface - it does generate a asterisk manager atxfer request... So agent does initiate transfer - call

Hi, I have a server with 2 TE110P cards. 1 card is plugged to telco line, another card is plugged with a Hicom PBX. I want to send some call to VoIP phones and all other to my PBX. I don't known how to make my dialplan : ===========Extensions.conf========== [incoming_call] exten => 090200000,1,Goto(callcenter,100,1) exten => 022956353,1,Goto(callcenter,100,1) exten =>

We're using Asterisk 14.7.6 and I have a dialplan that ends like this: same => n,Dial(SIP/${EXTEN:0:4}@peer1) same => n,Set(GLOBAL(EpochAtCallEnd)=${EPOCH}) same => n,Hangup() When peer1 hangsup, the priorities after the Dial are executed fine. But when the caller hangsup during the Dial, the cleanup steps aren't done. Why? I did read "Note that on a successful

HI all: Iam planning to use my asterisk box as callcenter?,any one can advice me with the best callcenter open source program based on asterisk . ? Any help will be apreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100307/116f1b75/attachment.htm

Thanks, Anthony. I added both 'g' and 'F' options. Now, when the caller hangs-up, my cleanup code is run by both the caller channel and the peer channel, but I only want the caller channel to do that. Also, when the peer hangs-up, there is no execution of the priorities following the Dial. Finally, is there a way to reset all globals, maybe as a variant of "dialplan

Hi, I write the CDR of my Asterisk 1.2.17 server in MySQL database using cdr_addon_mysql.so. Now I'm trying to write some custom values to userfield column by the SET(CDR(USERFILED)=SOME_TEXT) sintax, but nothing gets writeen in MySQL cdr table!! Why? I'm I skeeping something or what? Taking a look at the URL:

Hi all, I have the following -newbye- problem. Inside R, I am trying to process a file and creating from it many files. The file is organized in different columns, the second containing a code. I want to create as output objects, which contain only entries in a certain code range, and whose name contain the code itself. Here is my attempt indice <- (201:399) for(i in indice){ data.i <-

Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using

Hello list! I have mongrel service 0.1.0 working on my current production machine. Upgrading to a new server and also moving to mongrel service 0.3.1 has not worked yet. I am hoping someone will have an idea as to why. I have mongrel installed properly (I think): C:\rails\igacc>gem list --local *** LOCAL GEMS *** ... mongrel (1.0.1) A small fast HTTP library and server that runs

Hi, I have a problem with asterisk 10.8, hints and fxs dahdi phones: if a remote peer and an fxs phone gets connected and the remote peer hangsup, then asterisk sends the "Idle" state to notify the watcher before you hangup the fxs phone! Such a way if the user forgets to hangup the fxs phone (which is a cordless for example) then the operators will keep sending calls to him

OK here is a possible tricky one. I have a rocom door entry system which connects to an FXS port on my TDM400P card. When the door button is pressed it initiates an 's' extension which dials a number of SIP extensions. When a SIP phone is picked up the user can speak to the person at the door and press the 7 digit which sends at DTMF tone to the rocom unit opening the door. All this

Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello! I am having problems figuring out how to do something, and any help would be much appreciated. I would like to use the manager API to take an existing call on a specific SIP extension, dial and conference in a third party. From what I can tell, the way to do this would be to take the two original parties on the call and stick them in a meetme room using Redirect with ExtraChannel,

I am the network administrator at a small (20-30 employee) financial company. We are in the process of moving offices and will be obtaining a VoIP phone system when we do. Right now, it's down to the 3com nbx100 series and *. Having lurked on *-user for a few weeks and having seen the nifty features of asterisk, I'm convinced. The price difference has pretty much sold my superiors.