similar to: cosmetic bug on CLI ?

Hi all, I have configured the queue below, but when I go into the queue, asterisk does not announce hold time: [support] musiconhold=>default strategy=ringall context=check_time timeout=20 wrapuptime=1 maxlen=3 announce-frequency=5 announce-holdtime=yes joinempty=no leavewhenempty=yes reportholdtime=yes I've tried changing timeout, announce-frequency, but still the same; queue works

Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0

Hello, I was planning to use the output of asterisk -rx "show queues" in a script when I noticed that sometimes asterisk only outputs the first line of the response. e.g: debian:/# asterisk -rx "zap show channels" Chan Extension Context Language MusicOnHold debian:/# asterisk -rx "zap show channels" Chan Extension Context Language

Anyone ever noticed that the reported holdtime is wrong when there are different priorities? Also talktime is 0, but for the moment I don't care. "queue show test" reports: test has 23 calls (max unlimited) in 'ringall' strategy (193s holdtime, 0s talktime) [...] Callers: 1. Local/351 at default-8828;2 (wait: 3:32, prio: 15) 2. Local/351 at default-8361;2

Hi, My queue members use Local channels and their queue state is "In use" while their hint value is "Idle". Since I have Ringinuse=no, I'm experiencing issues such as incoming calls waiting too much because the agent's phone isn't ringing even though it's idle/free. I read somewhere that this is a "known bug" in 1.4 and should be fixed in 1.6. I

Hi, Sorry to resend the same question. This mail is just to add a few bits of details: When I tried to join the "support" queue, I get L RealTime: Retrieve SQL: SELECT * FROM queue_member_table WHERE interface LIKE '%' AND queue_name = 'Support' ORDER BY interface [Mar 29 10:01:52] WARNING[6203]: app_queue.c:3939 queue_exec: Unable to join queue 'Support' In

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the

Hello, I've got the following queue.conf: [testQ] music=jr_80 ;Bore the caller with some 80's music announce=queue-testQ ;Announcement to play to the Agent answering strategy=ringall ;Let all hell break lose timeout=60 ;We should answer within 60s retry=5 ; announce-frequenty=15 ;Tell them where the are every 15 seconds announce-holdtime=yes ; Give them

Hello, We are working on a new Asterisk installation and have run into some problems related to playing MusicOnHold for a caller when they have been placed on hold by an agent, that took the call from a queue. A. When pressing the HOLD button on SNOM 190 and Grandstream BudgeTone SIP phones, MusicOnHold works fine when making inbound or outbound direct calls by extension. Music starts to play

I am trying to get a queue to do more than just play music and hold calls. Specifically, making some "comforting" voice announcements would be nice. Below is the queues.conf file relevant portions. Member phone number is munged to protect the guilty. We shouldn't need the announcement source info, but I have been trying everything. The problem is with the member busy, we get no

Hello, I have just installed Asterisk 1.4 and I am playing with it. I've created some sip accounts and some queues. When I start asterisk I see many queues like this: all-phones-r has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s Members: SIP/03 (Invalid) has taken no calls yet SIP/02 (Invalid) has taken no calls yet

Hello, I have a queue with only one element and one agent member. I want that my call leave the queue after 30s. My problem is that my call stays 60s in the queue and my agent is called 2 times. Can you say me how can i do it please?? -------------------------------- [queue] music=default strategy=ringall timeout=30 maxlen=1 context=mbdsys announce-frequency=0 announce-holdtime=no

When the asterisk a queue reset their counters? I 'm talking about this kind of info in asterisk console. >show queue 600 600 has 0 calls (max unlimited) in 'ringall' strategy (4s holdtime), W:0, C:14, A:8, SL:0.0% within 0s I just say that because I have a queue with strategy "Fewest Calls" working for a couple of mouths, and a new agent has been added this

Hi, when I'm trying to call the following extension exten => 6002,1,Verbose(1|Extension 6002) exten => 6002,n,Dial(Agent/6002) exten => 6002,n,Hangup() the call is terminated and I get the following warning from asterisk: app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent' (cause 17 - User busy) When calling the agent with Dial(SIP/6002) no problem

On Wed, Jan 28, 2015 at 12:23 PM, Ishfaq Malik <ish at pack-net.co.uk> wrote: > Hi > > We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for > queues. > > For a particular customer, when I run queue show <queue_name> I get the > following numbers: > > <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s

Greetings, I have a very basic equal-weight ring-all queue set up in queues.conf: [sales-queue] ;music = default strategy = ringall periodic-announce-frequency = 20 announce-holdtime = no timeout = 15 maxlen = 0 member => SIP/1xxxxxxxxxx at junction_networks,1 member => SIP/1xxxxxxxxxx at junction_networks,1 member => SIP/dude,1 member => SIP/homie,1 member => SIP/fellow,1 But