similar to: Line transfering calls back to asterisk system from another pbx

With our current pbx system, a call comes in from the PSTN to the receptionist. She then hits flash, which puts the caller on hold, calls my extension, says "so and so is on the phone for you", I say "ok put him through", she hangs up and I am connected to the caller. With asterisk@home I can it # then the extension to transfer to and it will ring there. But is there a

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

I work for a call center and we are looking at using asterisk to have our operators take calls. Our message taking software records all the calls on the operators computers. Right now we use these recording controls from radio shack that plug in between the wall jack and the phone and plug in via a 1/8 inch stereo connector to the mic input on the computer. If I buy an IP phone I can't do

Say I have agents using a softphone like eyebeam that has 6 lines. They log in to the queue. Say there are 3 agents in my queue. 3 calls come in and all three agents are on a call. Now a fourth call comes in. Is it possible to have it setup so that the 4 call rings on line 2 of one of my agents, if they don't get it within the time limit it rings on line 2 of another agent and so on. An

I get an echo when going from a SIP phone to a PRI trunk. I hear the echo on the SIP phone. From reading some other post I think that I need to tell me phone company to turn on echo canceling. If the echo was on the other end than it would be my problem? Is this right? What exactly should I say to my phone company so they know exactly what I'm talking about? -- Michael Sampson

Maintainer: Express Line Date opened: January 17, 2006 Status: Open Value of bounty: $5000.00 Licensing for code: We retain intellectual rights to the underlying source code. We need Asterisk (stable version) to be able to perform a 2B channel transfer for a NI2 B8ZS PRI line. We can't use a channelized T1 at the time for our work. This feature is commonly called a call transfer on analog

On a 55 station install onto a Cox PRI with a TE110P (Polycom 501 phones) a few users are complaiining about echo. According to the users, the echo seems to be phone number dependant. They claim that certain phone numbers have echo while others dont. Are there any tuning parametes like there is for a TDM400 card? Kerry Garrison Director of Technical Services Tech Data Pros - Orange County's

Hi, we are trying to setup a prototype Asterisk machine for our call center (15-20 users). We are encountering some difficulties in finding a 'good' softphone (SIP/IAX). Suggestion/experience? Is there some product available for Windows with modifiable code? Is there some freelance developer potentially interested in creating custom version for us? Thanks in advance -- Mimmus

I have a problem with my Asterisk system. When I use my phone to call my office mailbox I have to end my password with #. (The office do not use Asterisk) " # " is also used as a transfer button on my asterisk, so when I press it I hear my Asterisk trying to transfer the call. Is there any way to change the transfer button or remove it ? Fredrik

Hello All I am trying to answer incoming SIP calls, first, by dialing an extension, thence into voicemail, which works; and secondly by going straight into voice mail which does not. The extension.conf that works is like this; [incomingSIP] exten=>_.,1,Dial,Zap/2|1 exten=>_.,2,Voicemail,u5152 exten=>_.,3,Hangup the extension.conf which does not is like this; [incomingSIP]

I have running * without any Digium (or any other) hardware. Now I need to connect analog FAX machine to it. I think that cheapest and easiest way is to buy ATA. Please correct me if I'm wrong. Now, which ATA should I buy? Local dealer sells those four. I can buy something else (if there is any reason for it), but I prefer something of this. One more question, can I plug two lines in any of

Does anyone have any recommendations on how to connect 160 analogue phones to an asterisk PBX? Background information: A client wishes to replace their current PBX with a new VoIP system. Currently they have 2 PRIs. I intent to set up 2 asterisk PBXs with Debian GNU/Linux on raided drives. These drives will be mounted only read-only to recover gracefully from power-cycles. I am considering 2

Hi all, I am going to be building an Asterisk system to replace the current aging (aged) Nortel Meridian system in a travel agency. There is already a voice T-1 in place and currently there are about 20 extensions in use. I would want to move up to about 25 extensions immediately and about 30-35 within the year. I am going to want IVR and voicemail, plus the ability to ring a group of

As these problems are very time sensitive and frustrating, I suggest you document each change you make and do them one at a time so you can actually know what the problem was and not introduce new problems in the process. Find someone who is on the phone quite a bit and will give you an honest evaluation of the call dropping situation (unless you yourself are experiencing this issue too).

Hi, I have following problem. Asterisk is connected to ISDN router on BRI interface. ISDN PBX is connected to another channel of BRI interface. Now I'd like to route all incoming calls first to Asterisk and then if caller wants to talk to extension on ISDN PBX then I'd like to route call to another capi channel but free the current one. Is this possible at all or do I need to take 2 capi

hi, Can anybody pls tell me, how to increase the time gap between 2 digits when you transfer a call. ie, the operator answers the call, and presses hash key to transfer, and then enters the extension number, some times, it timeouts too quickly before the operator enters the whole extension number (may be bcos the operator is slow). I tried the following, but it doesn't seems to be helping

Hi all, Has anyone implemented trunk to trunk forwarding with an asterisk PBX. For the purpose I have in mind its quite important that once the call has been sent onwards to the new desination the lines into the PBX are no longer held. If anyone has UK-specific experience of getting this up and running that would be incredibly useful! Nic

Before studying your configs, what have you tried so far? Did you change this? Also, try changing your second span timing from span=2,2,0,ccs,hdb3,crc4 to span=2,0,0,ccs,hdb3,crc4. Here is the documentation on voip-info for why it may be the cause of your issues http://www.voip-info.org/wiki/view/Zaptel.conf+span+syntax span definition format:

Good day, I want to have Asterisk as my gateway to the outside world and use another PBX to connect my existing phones. How do I specify the dial string to forward the original Caller ID to over the ISDN to the second PBX? Right now, my extensions.conf looks like this: exten => ${OUTSIDEMSN},1,Dial,CAPI/${MSN2NDPBX}:${EXTEN} How do I transfer the caller Id information initially coming

Hi to all If I have a incoming broavoice call that's answered by a auto attendant how could I tell broadvoice to transfer it to another number? e.g. press 2 for sales would tell broadvoice to transfer the call to 2125551111. Thanks in advance