similar to: Agents getting logged off agressively

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

Hi guys! We have a call centre that has been moved across from an old Ericsson MD110 PABX to an Asterisk server with those in the call centre using X-Lite as their softphone. I'm trying to get Agent presence configured so that X-Lite gives the operators a visual indicator of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are

Hello, Does anyone know the developer(s) of the app_queue.so application? I'm looking for the PauseQueueMember and UnpauseQueueMember features of this application for the open source version that only seem to be available on the business edition of Asterisk. Thank You, Timothy Karl tkarl@imminc.com

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

Does anyone have an example of hoe to use these two commands? I have read he documentation, and I am still unclear on where this command goes, as part of extensions.conf or where? If someone could post a working example it would be most helpful. Regards to all, Joe

Hi, I want to setup a pause/break between calls coming from a queue to an agent. If an agent is logged in only in one queue the wrapuptime parameter works. But what can I do if the same agent is in more then one queue? I found no parameter to configure a pause after a (incomeing) call and the next call (asterisk CVS-HEAD-04 / polycom ip500 sip phones) thanks a lot for help ciao, morel

Fellow Asterisk Users, I'm running Asterisk 1.2.5, and I've configured basic call queueing using agents. The problem I'm having is that agents who are on DND are still considered (by Asterisk) to be eligible to take calls. This means that calls will hit voicemail even when other agents who are not on DND are available. Any ideas how I can make agents ineligible to receive calls

Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a "hotdesk" mechanism, where an agent comes to a station with a PC & IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension),

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hello I have the following scenario: [mynicecontext] exten => 2000,1,Dial(SIP/deviceA&SIP/deviceB&SIP/deviceC) As expected, by dialing 2000, all three devices will ring. And that's fine. However, there are situations where I only want "deviceA" and "deviceB" to ring. I would like to have an extension to dial in order to modify the dialplan. Here is what I

#1 - Is there anyway to 'cancel a wrap'? That is.. when an agent is waiting their 45 seconds or so for the next call, is there anyway to cancel that and continue taking calls? #2 - I have agents who log into multiple queues. I have them staticly assigned to all queues, but they log in with their agent ids (defined in agents.conf). It seems that they will be wrapping on queue

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hi, I wanted to use the same extensions for Pausing and UnPausing queue members. Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension? exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]}) exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR}) exten =>

Hi! I have a question about agents in asterisk. In first place, agent login to asterisk (from the telephone) The question is: Can an agent take a break (using a function *(some number)) from the phone? Thanks to all Regards -- Ing Francisco Roqu? 3Tech SRL Plaza Paso N?92, EP B Buenos Aires, Argentina. www.3tech.com.ar

Hello, I'm trying to figure out how to do something that I hope is pretty easy. I have a remote phone system (Definity ProLogix) connected to my Asterisk system via a T1 cable (all onsite). I'd like to get some of these users on a queue hosted on the Asterisk. I've got it setup so that it seems to work OK (calls flow normally), but I'd like the users to be able to dial one

Hi! Winbind is rather suboptimally reacts to networking changes. I use my notebook in at least 3 different network settings, in one of them I have very probabilistic access to DCs (cisco vpn client is a crap). An nss lookup sometimes takes very looong, sometimes even returns failure. Sometimes I have to login as root and restart winbind to get to my X session past the screensaver. This is far

i was wondering how a blog db has grown by about 15 mb in a week or two. it turns out its the sessions table.. so ive tried this: class ApplicationController.. session :off end class AccountController session :only, :login end and now, its impossible to login, and nothing ever appears in the session table. is this the right approach? i dont want to weed out the sessions with cron, i just

Hey all! I'm trying to do a bit of logic here so that a user only has to dial one code to pause/unpause in a queue (e.g. *0 will (un)pause depending on the users's state). My logic looks fine to me but every time ${PQMSTATUS} shows up empty. Here's the extensions.conf part.... exten => *0,1,NoOp(${PQMSTATUS}) exten => *0,n,Macro(user-callerid,SKIPTTL,) exten =>