similar to: Problem with Call Monitoring

I have two asterisk machines. One of them has a Digium board (server A) and the other is simply using ztdummy (server B). Server A is running on Debian and Server B is running Gentoo. Server A is running Asterisk CVS-Nv1-0-7-06/01/05-01:27:25 and Server B is running Asterisk 1.0.7. The problem I have is that when I try to transfer a call into a meetme room in server B, it simply hangs

Hi guys, I'm testing the sending of a URL to an XLite softphone when a call is in queue. See the output of the CLI below: -- Executing Queue("Zap/69-1", "q_sample|tT|http:// www.google.com/") in new stack -- Started music on hold, class 'default', on Zap/69-1 -- outgoing agentcall, to agent '1000', on 'Local/ 1000@agents-1b94,1'

I was playing today with the different queueing strategies in queues.conf when I noticed the following behavior. I have 4 agents defined in a queue in queues.conf. These agents login using AgentCallbackLogin. The strategy in the queue is set to leastrecent. I place four calls into the queue and * sends only one call to the least recently used agent. If that agent does not pick up, the

Hi list (again), I have another question which I have not been able to resolve from neither the wiki nor Google. I've been able to configure a multi-tenant setup of asterisk for 2 small call centers with no problem, by simply playing with contexts (which I guess is how everyone else is doing it). The problem I have is that I've only been able to configure one global agents.conf

Hi, I have several queues configured at my call center for different support levels. Today, something weird happened: - A client called queue 1 and was answered by an agent - The agent transferred the call to an user (not a queue), by dialing the atxtransfer (1) key defined in features.conf - The user transferred the client to another Queue, by using the second channel and the XFer key of her

Hi all, Assuming 1.0.7 is the latest stable version, how/where can I find out the different CVS revisions available and a description of what has been patched/updated in each CVS revision so I can decide whether to leave my 1.0.7 installation as is, or if I need (or think I need) to patch it with a CVS version? Thanks, Waldo

Can anyone recommend a company that does professional Asterisk recordings for things like IVR, greetings, MOH, announcements, etc? Thanks, Waldo

I'm looking for an inexpensive way to connect 20 analog phones to asterisk. I could get a bunch of Linksys or Sipura boxes but was wondering if there is a more cost effective way? I came across the Mediatrix 1104 and even the Mediatrix 1124 but that comes out to be almost $100/port. I might as well buy inexpensive IP phone. Does anyone have any suggestions? Thanks, Waldo

Hello list, We have some kind of a problem with our Asterisk installation. We want to be able to publish different caller id when placing outbound calls through the PSTN. We have Asterisk with TE410P and T1 from FDN Communications. The problem is that all our outbound calls show our main number, regardless of what we set with SetCallerID, even using CallingPres with all possible

I'm planning on setting up some remote agents and before doing so, I did some simple PING tests to measure latency. The average latency I got was 250ms. Does anyone have experience in terms of quality of calls when there is such high latency? Can anyone comment? Thanks, Waldo

I'm wondering if anyone can recommend one over the other. I'm mostly interested in running open source solutions, so I would prefer if your recommendations are within the open source arena. Basically, I contemplated the idea of using SER as a NAT Helper and possibly as a SIP server for a portion of our user base. We prefer to have Asterisk in the mix because of the additional

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider

Hi, Any of you have any experience with SIP softphone dialler that capable of local recording? (recording to files in harddrive) So far I only know eyeBeam and Express talk. eyebeam fine but there are known error with recording. Express talk recording looks ok, but sometime it doesn't have incoming voice with *. Cheers Benni-

I have installed several call centers in the netherlands with the eyebeam softphone (from the counterpath guys) It is not free, but very stable, and pretty easy to use. It works great with asterisk (specially the presence option, so agents can see whether somebody is actually ready to take a call). In combination with sennheiser headset CC series, I have had no complaints. We also use a tapi

I was reading on the wiki that Asterisk runs very solid on NetBSD. Can anyone comment? What is the definition of solid? Who is running Asterisk on NetBSD and which version of Asterisk are you running? Also, I know there is limited support for Digium cards on NetBSD, but is there any support at all? Would a TE410P work in NetBSD? I want to build a very simple VoIP to TDM gateway. My idea

I was reading on the wiki different possibilities of automatically restarting asterisk every so often. In some places, people mention they restart it once a day other on shorter or longer intervals. I believe the main reason people are doing this is because of possible memory leaks. I'm running a system for IVR services. It's not a heavily loaded box, but there is almost always

Having a weird issue with some agents getting stuck busy on my system. Call will come into the queue and the agent will hit DND, or be DND when the call comes in (DND being the button on eyeBeam softphone, not a star code). After the agent comes back from DND they will be "stuck" as busy in the queue and I have to reload chan_agent.so in order to get them available. I'm running

Lately I have been getting many complains that Eyebeam crashes when you dial a number that does not exist. This happens in both R2 and ISDN PRI lines. The softphone stops working and has to be restarted. The response I got from tech support was: the actual issue is that asterisk should not be sending a 503 service unavailable when a particular softphone is not online. The soft phone stops

Sorry if you see this message repeated twice. I would like to set up hard phones and softphones with the same extension so that when anybody in the company dials an extension, each user's hardphone and softphone will ring at the same time. I've tried setting this up before, but I noticed that the last sip device to register with the same extension is the only one that rings when the

Waldo, How do you let your customers manage 'their' PBX. I too have a setup like you. However, I installed a * server for each customer, via vserver. I'd like to now what kind of software/webbased package you use for this. I also have SER installed as a front-end server for the * servers. But, as I'm still not very into SER, don't know exactly how this fits in. Should I use