similar to: Automated AgentCallback logon and logoff is possible

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

The new app_groupcount looks great for most applications but it a is a step back for call queueing... since app_queue calls physical interfaces and not extensions, app_groupcont can't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

Per the wiki: Logging off 1. call the extension for AgentCallbackLogin 2. enter your password followed by # 3. when asked for the extension number just press # But if your exten=> is this: exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext) How do they logoff per the wiki's directions? If you use ACBL as above, it never asks you for the extension number because you have

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Another quick question (Spending the day trying to get this project sorted and tucked away) If I am dynamically adding queue members, they will not abide to settings within agents.conf will they? Ie. I need the equivalent of Autologoff however want my agents to receive calls when someone joins the queue, not have to sit on hold all day. I see AgentCallbackLogin has finally been removed. Has

I'm looking for a way to simulate Avaya ECS' handling of agent login/out. I have exten _555XXXXX configure to call the AgentCallbackLogin with the appropriate parameters, and that works fine. What about logging out? Is it possible to have Asterisk log the agent out without having to specify the agent password and hitting # twice?

Hi, I setup a samba pdc, it works great. I have one question, how can I change logon and logoff time for users when she/he log on and logoff? Thanks. For example, logon and logoff time didn't change for that user "david". Unix username: david NT username: david Account Flags: [U ] User SID: S-1-5-21-3527602477-2845166309-2807882297-3000 Primary Group SID:

Greetings to all. I am currently implementing call queues for a customer and have come across several "problems". The customer is an airline representative, and will be using call queues for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member =>

I need to log to a separated file just user/computer logon and logoff. I would like not to use log level > 2 to do this. I have tried using vfs_full_audit but it works well into shares definitions. I don't care if the user access a shared directory, I just need to record user login and logoff. Thanks

Hi All, I'd like to know if anyone has figured out a way to be able to have users logon/logoff manually from Cisco 79xx phones (with SIP firmware loaded)? Scenario is, user walks into office, sits at a random desk, and logs onto the phone. The system would need to "log them off" of the last hardphone they were on, and then configure the new phone for their extension. We're

One of my Win2000 clients takes about 5 minutes to logon (and logoff) my Samba PDC. Other Win2000 clients are fine so this may not be samba related but wanted to ask anyhow. I have turned off the "enable offline folders" on the Win2000 machine so their is no synchronization stuff going on. What else should I do ???

Can enforcing logon hours (which works great for me here to *prevent* logging in past your hours) also force a logoff? Can this at least be scripted somehow? Server is Fedora FC4 (currently samba 3.0.14a...upgrading probably by the time I get an answer to latest stable)....Windows 98SE and Windows XP Pro clients. Thanks! Mark

Hello, In our previous PBX we have an option to turn off or on outside calls with a pincode.. Like, user is able to get calls or dial local lines by default, but when he/she uses a password entrance via dtmf, he can dial long distance calls etc.And at anytime he can logoff from outside call permit.. So is it possible to do smthing like this on asterisk.. A limited profile which needs sip password

Has anyone run accross a way to log domain logon/logoffs? Thanks, Mike

Dear Help, I am currently running Samba as a PDC (and several BDCs). I noticed that there are sambaLogonTime and sambaLogoffTime LDAP attributes that are currently unused integer values. I would like to be able to track each user's successful logins (in terms of a timestamp -- a hostname would be a bonus) for auditing purposes (especially for determining inactive logins). Currently,

is there no equivalent to the 'logon script' option in smb.conf, for when users log out / log off ?? Jayne. -- +----+----+----+----+----+----+----+----+----+----+----+----+----+ Jayne Gilmour, BSc. MSc. Unix & Network Administrator Department of Computer Science, University of Exeter "Why is line printer paper strongest at the perforations?"

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hello I've tried a bunch of things, but still get errors/warnings when using the IF() function: ============== TEST #1 exten => h,n,Set(WAV_FILE=${IF($[ ${STAT(e,/tmp/${CALLTIME}.wav)} ]?${CALLTIME}.wav)}) [Nov 26 21:52:34] WARNING[5074]: func_logic.c:107 acf_if: Syntax IF(<expr>?[<true>][:<false>]) ============== TEST #2 exten =>