similar to: AgentLogin already on?

Hi, We recently installed asterisk too replace our office PABX, however we are finding it hard to get documentation on the way Agents login. In the agents.conf we have setup a user of agent => 1003,4444,Test. In the extentions.conf file we have added in exten => 9,1,AgentLogin. We can dial 9 and key in the uid and password which logs us in. The asterisk CLI confirms it is login, but when

Hi i have an issue getting agentLogin working /etc/asterisk/queues.conf member => Agent/1001 member => Agent/1002 extension.conf exten => 110,1,Wait,1 exten => 110,2,AgentLogin() now, i call 110 by a firefly client, trying to login in as 1001 agent: Aug 12 16:31:36 DEBUG[1103408048]: chan_sip.c:4423 build_route: build_route: Contact hop: <sip:sip3@192.168.1.151:5060> --

Hello, Let say all the SIP devices will be registered on the proxy like kamailio. Agent is a member of Support and Billings Queues on the asterisk servers. Support queue on "Server A" and Billings Queue on "Server B" for example. This will be done via RealTime Queue. I want Agent to dial 1234 on a sip device and it will prompt to enter a pin number to Login via

Which kind of transfer do you use? Try using the # transfer. Hope that helps.. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Diego Magalh?es [mailto:diego@redetaho.com.br] Gesendet: Mittwoch, 2. Februar 2005 17:21 An: asterisk-users@lists.digium.com Betreff: [Asterisk-Users] AgentLogin / AgentCallbackLogin transfer problem Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and

Hmm i found the problem... I?m using a Grandstream BT100. The transfer just works in a queue if I first acknowledged the call using the # key, and then press the TRANSFER key in the Grandstream. In the asterisk console I receive a: -- SIP/4002-4563 acknowledged Then I can transfer the call... Weird because i?m using ackcall=NO in agents.conf ... Diego Magalh?es diego@redetaho.com.br +55 24

Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with call transfers using the cmds AgentCallBackLogin and AgentLogin First Case (using cmd AgentCallbacklogin): When the incoming call comes and enters the queue, the agent logged in answer the call. But when I try to transfer this call to another agent, the incoming call is dropped. I don?t receive any error

Hi all, For those of you people that use Agents (with Agentlogin, not AgentCallbackLogin) on a call center, I have this need: when the agent logs in, a channel keeps running all the time that the agent is logged in to receive the incoming calls. How do I know which agent logged in (code)? Right now, if I query the login channel, there is no information about which agent is logged on: #

Followed; http://www.voip-info.org/wiki-Asterisk+Agents agents.conf [agents] agent => 1001,4321,Ben Dover queues.conf [queue1] member => Agent/1001 extensions.conf exten => 28,1,AgentLogin(1001) exten => 29,1,Queue(queue1) But when I call number 28, I get: "Please enter your password followed by the pound key".. but when I enter the the password, 4321,

Hi, I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the user and call AgentLogin. But after that when I call AgentRequest I keep getting Agent '1234' is busy. If I put a delay of 5 second or more before calling AgentRequest then it works most of the times. Here's my dialplan: [login] exten => s,1,Background(thank-you-for-calling) same =>

Dear Dovecot users, I'm a sysadmin in a company that recently migrated the IMAP from courier-imap to dovecot :-) *urray* Everything with the perl migrating scripts (version 1.0) went with OKs and it was a lot of fun (and pray) to move 400Gb of mails and migrate.. and everything is working even better :-) The problem is for some outside users that use webmails, like: - Squirrel -

Hi, If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue). How to find out which agent is available I can put their Agent id in AgentRequest() ? If this is not a good approach then how it should be done? Agent should automatically get next call when he/she is available. extensions.conf [LocalSets] exten =>

Hi folks, I'm running asterisk 1.2.10 and I need to use agent dynamic login. I read some doc and follow some tutorials but the agents can't login into the queue. Asterisk ask to me to dial the password agent and after this, it doesn't do nothing ( it doesn't tell login ok or login incorrect..). In the * console if I do show agents, any agent are logged. Any help will be

and I found a reference to an AgentLogin.rtf. Looks great, except I can't get it to work. queues.conf: [sjs-testq] music = default timeout = 1 retry = 1 maxlen = 0 member => Agent/10001 agents.conf: agent => 10001,1234,Steve Sobol extensions.conf: (I have a phone line set up on which the main menu tells you to press 1 to be added to queue. Pressing 1 lands you here) exten =>

I have queue set up in realtime on Asterisk 1.4.2. Below is the senario that is happenening :: I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. But

I've been trying to get the hang of Agents and Queues and I must say its a little unclear as to how things work..... So maybe someone has some better idea....

Hi, I'm planning on migrating someone who uses a very mature system. They would be logging in either as AgentLogin() or AQM. The main requirement however, is: The supervisor will have a control panel, where he will see how many of his agents are on call. If they are, he can "right-click" on the agent and get the options Call Monitor (where the super just listens in on the call,

I have few such messages should I aware about them or just ignore? Disconnected: Mailbox is in inconsistent state, please relogin.

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

i'm having this error message when trying to run the agents-feature Sep 2 17:37:40 WARNING[10445]: pbx.c:1645 pbx_extension_helper: No application 'AgentsLogin' for extension (from-internal, 28, 1) while chan_agent.so is beeing loaded i still don't seem to have access to the commands like agentlogin or agentcallbacklogin. my agents.conf and queues.conf are configured correctly

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf