similar to: Making a queue menu not exit the queue

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

I thought it was quite easy to implement but I cannot get one-touch recording to work. Here are the changes what I did: I restarted Asterisk after the change (because reload does not work for changes in features.conf). I press *1 on the Polycom IP600 phone to record a conversation but no new wav file appear in /var/spool/asterisk/monitor or elsewhere. Test A: Outside line calling in

Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position

Hi, This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled. This behaviour is totally senseless since the whole purouse

Hi - I have a queue setup with 4 agents. The people working the queue tell me that when a new call goes into the queue, both the agent and the caller hear a tone. These are static agents - could it be ringing the line again, even though the agent is on a call? We are using GXP2000's with only 1 line programmed in. thanks Todd queue.conf > [601] > announce-frequency=0

My suggestion would be the one-line eyeBeam phone under development. Check out support.xten.com. //Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] F?r afoc@interconnessioni.it Skickat: den 18 oktober 2005 14:48 Till: Asterisk Users Mailing List - Non-Commercial Discussion ?mne: Re: SV: [Asterisk-Users] Queues

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

I thought it was quite easy to implement but I cannot get one-touch recording to work. Here are the changes what I did: I restarted Asterisk after the change (because reload does not work for changes in features.conf). I press *1 on the Polycom IP600 phone to record a conversation but no new wav file appear in /var/spool/asterisk/monitor or elsewhere. Any suggestions? Here is the console log:

I have an issue getting any incomming calls When the phone rings something picks up and gives it a fast busy. There is no one using Zap/2 it does the same thing with voicemail and voicemail 2 you can see the console output below, I would love any help anyone could shead on this issue, Michael NOTICE[1192484144]: File chan_zap.c, Line 4270 (ss_thread): Got event 2 (Ring/Answered)... --

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...

A call comes in and goes into the queue, the queue dials a sip channel using a macro. The macro plays a set of options to the callee and if the callee presses 3 it sets MACRO_RESULT=CONTINUE and the macro ends. For some reason the caller goes back into the queue rather than continueing on in the dial plan. Why is this, i could have sworn in 1.2 if i set MACRO_RESULT=CONTINUE that the

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hello; I am using vicidial which is using asterisk 1.8, mean while when the extension has voicemail, I always see the red light on the Polycom and hear the beep sound (toot toot) in period time. Also, I can see at the LCD an option to select it for accessing the voicemail ?but I am facing the following problems: 1) The red light and the beep: How I can let the Phone only have the red light

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

All - this is probably a simple problem, but I've been pulling my hair out trying to figure out what I'm doing wrong. I'm building a *simple* IVR menu. Here it is: [main-menu] exten => s,1,Answer exten => s,2,SetMusicOnHold(default) exten => s,3,DigitTimeout(5) exten => s,4,ResponseTimeout(30) exten => s,5,Background(logic-main) exten =>

Hello, I have a queue with only one element and one agent member. I want that my call leave the queue after 30s. My problem is that my call stays 60s in the queue and my agent is called 2 times. Can you say me how can i do it please?? -------------------------------- [queue] music=default strategy=ringall timeout=30 maxlen=1 context=mbdsys announce-frequency=0 announce-holdtime=no

----- Original Message ----- > From: "John Kiniston" <johnkiniston at gmail.com> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you