similar to: Patch to test: Never say goodbye to an agent :-)

Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from his SIP phone and enters into the queue. Second AGI gets executed when the Dial operation is performed. I see the agi_uniqueid obtained from both AGI instances are different and I

I know I must be being daft, but is there a way to set which context the queuing system uses when it dials the operators/agents? By default it appears to use the default context. I've looked through voip-info.org and can't find anything, someone please put me out of my misery.

First off this is not my work for extensions.conf it is modified from http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl ogin-to-standard-dialplan-methods-part-1/ So credit to Leif Madsen <http://www.leifmadsen.com> But as to my question [AgentLogin] ;A replaced version of AgentCallbackLogin() using a GoSub() ; exten =>

Hi all, For those of you people that use Agents (with Agentlogin, not AgentCallbackLogin) on a call center, I have this need: when the agent logs in, a channel keeps running all the time that the agent is logged in to receive the incoming calls. How do I know which agent logged in (code)? Right now, if I query the login channel, there is no information about which agent is logged on: #

Hi i have an issue getting agentLogin working /etc/asterisk/queues.conf member => Agent/1001 member => Agent/1002 extension.conf exten => 110,1,Wait,1 exten => 110,2,AgentLogin() now, i call 110 by a firefly client, trying to login in as 1001 agent: Aug 12 16:31:36 DEBUG[1103408048]: chan_sip.c:4423 build_route: build_route: Contact hop: <sip:sip3@192.168.1.151:5060> --

Hello, Let say all the SIP devices will be registered on the proxy like kamailio. Agent is a member of Support and Billings Queues on the asterisk servers. Support queue on "Server A" and Billings Queue on "Server B" for example. This will be done via RealTime Queue. I want Agent to dial 1234 on a sip device and it will prompt to enter a pin number to Login via

and I found a reference to an AgentLogin.rtf. Looks great, except I can't get it to work. queues.conf: [sjs-testq] music = default timeout = 1 retry = 1 maxlen = 0 member => Agent/10001 agents.conf: agent => 10001,1234,Steve Sobol extensions.conf: (I have a phone line set up on which the main menu tells you to press 1 to be added to queue. Pressing 1 lands you here) exten =>

Hi, I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the user and call AgentLogin. But after that when I call AgentRequest I keep getting Agent '1234' is busy. If I put a delay of 5 second or more before calling AgentRequest then it works most of the times. Here's my dialplan: [login] exten => s,1,Background(thank-you-for-calling) same =>

Hi, We recently installed asterisk too replace our office PABX, however we are finding it hard to get documentation on the way Agents login. In the agents.conf we have setup a user of agent => 1003,4444,Test. In the extentions.conf file we have added in exten => 9,1,AgentLogin. We can dial 9 and key in the uid and password which logs us in. The asterisk CLI confirms it is login, but when

I am investigating an issue with IAX2 extensions in Asterisk 1.8.x. My application connects to Asterisk via AMI and attempts to run an Originate command between an extension (such as SIP/5555 or IAX2/8888) and an application (in my case it is AgentLogin). This works correctly for SIP extensions, in all Asterisk versions. With IAX2 extensions, this worked correctly in Asterisk 1.6.2.20, but

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

Hello folks, I'm using Asterisk stable 1.0.7 in a small call center environment with 3 queues and about 25 agents. All the agents login using the AgentLogin method. It works great with one small caveat. Not all of our phones (Cisco 79XX's) are using the power-over-ethernet setup, some are using external power bricks. I've run into a problem a couple times where an agent is logged

I found this information on how to make XP have a dialpad in Windows Messenger which was awesome news HKEY_CURRENT_USER\Software\Microsoft\MessengerService\CorpPC2PHone (change it from 0 to 1 and a magic new choice to make phone calls appears) only to be crushed hours later when I realized It doesnt seem to do dtmf right. If i make an ext lead to AgentLogin for instance and press my

Hi, If agents is already logged in via AgentLogin() and users dialled extension 300 which will be placed in Queue(support-queue). How to find out which agent is available I can put their Agent id in AgentRequest() ? If this is not a good approach then how it should be done? Agent should automatically get next call when he/she is available. extensions.conf [LocalSets] exten =>

Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next

Hi, I'm planning on migrating someone who uses a very mature system. They would be logging in either as AgentLogin() or AQM. The main requirement however, is: The supervisor will have a control panel, where he will see how many of his agents are on call. If they are, he can "right-click" on the agent and get the options Call Monitor (where the super just listens in on the call,

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

Hi All; Why we use the agent password when we configure the agent in the agents.conf if the agent login by dialing the number configured in the extensions.conf? example: exten => 28, 1, AgentLogin(1001) I know that agent username is used to assign the agent to the queue, but when we use the agent password? Regards Bilal

greetings - I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot understand what the difference between a queue member and queue agent is. Gurus, can you please explain this? When - for example - should I use "AddQueueMember" application and when should I use "AgentLogin" ? Respectfully Constantine

i'm having this error message when trying to run the agents-feature Sep 2 17:37:40 WARNING[10445]: pbx.c:1645 pbx_extension_helper: No application 'AgentsLogin' for extension (from-internal, 28, 1) while chan_agent.so is beeing loaded i still don't seem to have access to the commands like agentlogin or agentcallbacklogin. my agents.conf and queues.conf are configured correctly