similar to: Agent Logoff inability when calls are being received from queue

Per the wiki: Logging off 1. call the extension for AgentCallbackLogin 2. enter your password followed by # 3. when asked for the extension number just press # But if your exten=> is this: exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext) How do they logoff per the wiki's directions? If you use ACBL as above, it never asks you for the extension number because you have

Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with call transfers using the cmds AgentCallBackLogin and AgentLogin First Case (using cmd AgentCallbacklogin): When the incoming call comes and enters the queue, the agent logged in answer the call. But when I try to transfer this call to another agent, the incoming call is dropped. I don?t receive any error

Which kind of transfer do you use? Try using the # transfer. Hope that helps.. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Diego Magalh?es [mailto:diego@redetaho.com.br] Gesendet: Mittwoch, 2. Februar 2005 17:21 An: asterisk-users@lists.digium.com Betreff: [Asterisk-Users] AgentLogin / AgentCallbackLogin transfer problem Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hmm i found the problem... I?m using a Grandstream BT100. The transfer just works in a queue if I first acknowledged the call using the # key, and then press the TRANSFER key in the Grandstream. In the asterisk console I receive a: -- SIP/4002-4563 acknowledged Then I can transfer the call... Weird because i?m using ackcall=NO in agents.conf ... Diego Magalh?es diego@redetaho.com.br +55 24

Hello everybody, I wonder if anyone can help me in something I am trying to do but have no clue on how to do it: I have an Asterisk installation and I would like to be able to assign certain extensions to people with NetMeetings that take dynamic IP address. Does any one know how I can get the IP of an incoming channel in order to be able to dial back to that channel after the call is hangup?

Hello everybody, I have installed Asterisk from CVS (18/07/2003) and although everything works fine, SetLanguage application doesn't seem to work. As it used to work with previous version I wonder if I am missing something here. The relevant line in extensions.conf is: exten => 3,1,SetLanguage(gr) In the directory where Asterisk sounf files reside, I have installed files of the type

Another quick question (Spending the day trying to get this project sorted and tucked away) If I am dynamically adding queue members, they will not abide to settings within agents.conf will they? Ie. I need the equivalent of Autologoff however want my agents to receive calls when someone joins the queue, not have to sit on hold all day. I see AgentCallbackLogin has finally been removed. Has

Hi all, This is to let you know that I found out how to automate the agentcallback logon and logoff. Only thing you need, is to have the agentcode and pincode available in channelvariables. I've updated the documentation on voip-info to incorporate my findings. http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin Have fun with it! Regards, Michel Koenen

I'm looking for a way to simulate Avaya ECS' handling of agent login/out. I have exten _555XXXXX configure to call the AgentCallbackLogin with the appropriate parameters, and that works fine. What about logging out? Is it possible to have Asterisk log the agent out without having to specify the agent password and hitting # twice?

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

Hello I have problem with transfer call if using ACD When i using ACD with agent and queue setting, i cannot monitor call and transfer call. this's my setting - i have 2 IAX phone (phone number as 201, 202), agent.conf agent => 1001,4321,member 1 agent => 1002,4321,member 2 agent => 1003,4321,Tin then, queues.conf [MyQueue] music=default strategy=ringall timeout=30 retry=5

Hello again, I have noticed with Queues and roundrobin policy that if even if a timeout is set for a queue, Asterisk keeps ringing an available member of the queue after the timeout expires. This continues a few times before the next available agent is tried. I am using CVS of August 17 but I have read in the list that roundrobin worked fine since earlier in August. Does anyone know if this has

Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from his SIP phone and enters into the queue. Second AGI gets executed when the Dial operation is performed. I see the agi_uniqueid obtained from both AGI instances are different and I

When I use AgentCallbackLogin() function to login an agent, I got following warning message saying the agent is not valid for auto login while my other extensions work fine for this function. Does anybody know why? This extension has the same settings as the other ones like agents.conf and queues.conf. Here is the message from asterisk: -- Executing

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails