similar to: Channel Status in AGI

Just cvs'ed about 40 minutes ago (10:15 CST 8-8-03). Segfaults when I use a queue app in many different scenarios. When calling phone is only member of queue I get a segfault. When 1st called extension is outside line I get a segfault. Many other scenarios as well. Unsure how to go about troubleshooting. Any ideas? Jim Friedeck

Is it possible to specify a 'wrap-up' time in a queue so agents will have a specified amount of time to complete tasks between calls unless they hit a key on the phone? As it is they can recieve a call moments after they hang up with no 'down time'. Thanks Jim Friedeck

To all who need more queue functionality, We are contracting Digium to enhance the queue app for our call center needs. Please read the following email conversation and give your ideas. Unless a glaring omission is found in my specification we will have them start tomorrow (Wednesday). I may not have thought of something important. It will be released to all Asterisk users by Digium. Thanks for

It seems that I am having a heck of a time explaining my attempts at distributing ACD Queues to the list. Here's one little problem, that's only a piece of the puzzle. dundi.conf: 180q => global_dundi_q_pbx1,100,IAX,dundi1:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q => global_dundi_q_pbx2,200,IAX,dundi2:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q =>

Thanks to Digium for the fine work they are doing on queue app! Does anyone know the progress on the monitor app recording to one file or synchronizing the two files' start and end times? Thanks. Jim Friedeck

Good day, Our installation needs a robust ACD application (as I'm sure others do) that can be dynamically reconfigured (if possible) maybe by a MySQL database. I have looked at Bill Heckel's ACD work and Andreas Otto's DynExtendb as well as James Sharp's ACD. None of these seem to be quite finished. Is there a chance a unified (* blessed) ACD application can be put

? Hi, I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want?to design a system where customers?can call my

I seem to be encountering a problem with the db.h file when compiling gastman. Incorrect definitions for functions and so on. Here are the errors: If I don't copy the db.h from asterisk source to the include directory of gastman I get: gui.c:31:16: db.h: No such file or directory If I do then I get: gui.c:743: too many arguments to function This is for the line: if (!(res =

How do I stop asterisk when it is in a bad mood? It keeps dialing extensions and won't listen! I tried kill <PID>. No go. I don't want to have to reboot again. Thanks. Jim Friedeck P.S. I love it when my boss looks over my shoulder and I don't have an answer when he says: 'So, what are you doing?'

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

Our CSR people need to be informed when a call is ringing in when they are on the phone. Is there a mechanism for informing an off-hook target channel of an incoming call? We have a guy who should get first shot at all incoming calls on our local lines and our customer service line. If he is on the phone, he should get beeped and then be able to place the current call on hold to answer the

Anyone know how to specify a call group (as specified in the example zapata.conf) when using Dial? No other reference I can find. Jim Friedeck

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hellow, i need the following requirements with asterisk : 1) Can ACD (Automatic Call Distribution) service work with asterisk, and how to set up ACD in asterisk ? 2) How call barging can set up in asterisk ? 3) How call recording can set up in asterisk? Thanks mahboob System Engr SSL -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, I have several Polycom 501 connected to asterisk. The phone has an ACD-login function that I'd like to use. But I can't find find much information about this. I've read a post on bugs@digium (http://bugs.digium.com/view.php?id=6119) about this function but I'm not really clear on if this is actually working or not? Has anyone actually used the Polycom ACD-login function

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

Can anyone point me in the right direction of info regarding ACD methods available in Asterisk. As far as I can see there are time based ring strategies available but I cannot find any info regarding skills based routing or queue priorities. Also do the current time based ring strategies work globally. What I mean by this is if an agent is a member of more than one queue then would the ACD

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??