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2005 Jun 22
3
combining calls from 2 queues
We have 1 queue called helpdesk and are setting up a second one called isp. The helpdesk queue is for internal support calls and isp for our ISP customer calls. Both of these queues will be directed to the same agents (helpdesk phone extensions). We want to have the separate queues for tracking purposes but the queued calls need to be ordered and answered as if there was only one queue. For