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ssn
2006 Jan 05
1
ChanSpy via external application
Hi,
I have developped an application that monitors the status of my queues through the events triggered on the Manager Interface.
This way, I can know the status of my Agent real time.
Now, I have a new requirement that I must allow a manager to click on the Agent he wants to monitor and be able to monitor the call.
My idea was to, when the user clicks on the Agent, I would Originate a call