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shouldnt
2008 Dec 07
1
Question on queue terms
Hello,
I'm trying to setup a very simple queue with 5 SIP phones. I do NOT want
the agents to have to be on the phone to get calls, but I want those 5 SIP
phones to ring (according to the strategy chosen in queue.conf) to dispatch
calls.
Is this a call back queue, or is a callback queue a queue that calls back
the customer? There is conflicting info when searching for "callback