Displaying 2 results from an estimated 2 matches for "seaters".
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heaters
2006 Feb 19
1
Queue Messages now playing when caller is inside queue
Hi,
I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's
running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and
copied all config files from original to the new server. But when a caller lands inside
the queue no queue message is getting played. The gsm files are present in proper
locations, whcih I am able to play using
2004 Jan 21
0
CRM Solutions - Incoming Calls & Outgoing Calls
...#39;m keen on developing a good set of Agent related tools - to manage
the call center. I'm hoping to build a system that also permits users
to move and around, so a login approach to stations is a good idea.
Whether we keep it to just the call center agents (mobile guys, temp's
and hot seaters too) and then just tell the permanent people, execs etc
to set auto transfer's. Question is; would you assign an internal
extension number to an agent, or assign them an agent ID, give the desk
phone a fixed extension, and then have the company directory (with
links to the agent lists) help...