search for: rusnak

...logon path = \\%N\%U\.ntprofile logon home = \\%N\%U\.wprofile homedir map = auto_home NIS homedir = Yes create mask = 0664 directory mask = 0775 hide files = /DesktopFolderDB/TrashFor%m/resource.frk/ delete readonly = Yes -- Ronald Rusnak Wall Street Source 212-479-1451

Hi all, Right now our queue system is working quite well. One thing that I would like to have the option of doing would be to play a "ring" for the customer when they are connected to an agent. Right now they go from music on hold to an agent with no indication that their call is "going through." Our agents are played around a five second message when they pick up a call,