search for: queuestrategy

...s taken, MEMBERLASTCALL is the last time the member took a call. MEMBERPENALTY is the penalty of the member MEMBERDYNAMIC indicates if a member is dynamic or not MEMBERREALTIME indicates if a member is realtime or not or QUEUENAME name of the queue QUEUEMAX maxmimum number of calls allowed QUEUESTRATEGY the strategy of the queue; QUEUECALLS number of calls currently in the queue QUEUEHOLDTIME current average hold time QUEUECOMPLETED number of completed calls for the queue QUEUEABANDONED number of abandoned calls QUEUESRVLEVEL queue service level QUEUESRVLEVELPERF current service level perfor...

Hi, There are 3 new settings (setinterfacevar, setqueueentryvar, setqueuevar) and membermacro settings in 1.6 queues.conf. What is the potential use of these settings? The variables set are useful, but there is no indication of the purpose they could be used? Any one with some light on potential use case of these new features? raj

Hi, Can somebody please shed some light on how to use the QUEUE_VARIABLES() function? The built-in help says ---cut--- Return Queue information in variables [Description] Makes the following queue variables available. QUEUEMAX maxmimum number of calls allowed QUEUESTRATEGY the strategy of the queue QUEUECALLS number of calls currently in the queue QUEUEHOLDTIME current average hold time QUEUECOMPLETED number of completed calls for the queue QUEUEABANDONED number of abandoned calls QUEUESRVLEVEL queue service level QUEUESRVLEVELPERF current service level performance R...