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...amber works relative to the interface? Makes things difficult to manage. I mean, PauseQueueMember actually pauses the Agent on a single or all Queues, so there must be a way to pass it the Agent ID rather than the extension. Perhaps Pause/UnpauseQueueMember needs an overhaul or perhaps we need a PauseAgent and UnpauseAgent... Any help on this would be GREATLY appreciated! Thanks, Ben Ferguson CirclePix.com IT -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060126/4cb0c22b/attachment.htm