search for: marcroft

...imit calls to an agent, that if he has a caller on one phone and another call is forwarded into the queue, this agent is "busy"? Some Agents are also in two or more queues, so the phones of the Agent shouldn't be ringing when he/she is already on one of these phones. Thanks Kristian Marcroft

Hi List, is there a reason why Asterisk Realtime queues don't support periodic_announce_frequency and periodic_announce options? I have tried adding the 2 fields to my MySQL table, but they seem to be ignored? Any hints are appreciated. Regards Kristian

Hi everybody, can I somehow find out when an agent has logged of? I mean what time he/she logged off at? I can see when an agent logged on, but I'm missing when he/she last logged off. Any hints are appreciated. Thanks Kristian