search for: loginok

...extensions.conf extracts *** ; Customer presses 9 to enter the help queue exten => 9,1,Queue(helpq.e|H) exten => 9,2,Voicemail(u4908) exten => 9,102,Voicemail(u4916) ; Login/Logout for Agents exten => 3001,1,AddQueueMember(helpq.e|SIP/${CALLERIDNUM}); exten => 3001,2,Playback(agent-loginok) exten => 3001,3,Hangup exten => 3002,1,RemoveQueueMember(helpq.e|SIP/${CALLERIDNUM}); exten => 3002,2,Playback(agent-loggedoff) exten => 3002,3,Hangup exten => 3003,1,AddQueueMember(helpq.f|SIP/${CALLERIDNUM}); exten => 3003,2,AddQueueMember(helpq.e|SIP/${CALLERIDNUM}); exten =&...

I want to include a new context in my exensions.conf I have read this page http://www.voip-info.org/wiki-Asterisk+howto+dial+plan and I can sort of follow it?! I have a context [local] that I know zapata.conf points to, I have edited extensions.conf and put in my phone, sip and iax extensions. I want to add an sms context. I understand that all calls go through my [local] context and I have

...t,1,Verbose(2,Logging in agent) exten => start,n,Playback(silence/1) exten => start,n,Read(AGENT_USERID,agent-user) exten => start,n,VMauthenticate(${AGENT_USERID}@default) exten => start,n,AddQueueMember(Queue,DAHDI/g1/${CALLERID(num)}) exten => start,n,Playback(agent-loginok) exten => start,n,Return() Queue Context from Queues.conf [Queue] music=default strategy=linear timeout=5 retry=5 wrapuptime=0 maxlen = 0 announce-frequency = 0 announce-holdtime = no Ok Here is how I would like this queue to work First try and deliver the call to...

...7080,n(JOINUNAVAIL),Goto(ERROR) exten => 7080,n(LEAVEUNAVAIL),Goto(ERROR) exten => 7080,n(JOINEMPTY),Goto(ERROR) exten => 7080,n(TIMEOUT),Goto(ERROR) exten => *210,1,AddQueueMember(teste,SIP/${CALLERID(num)}) exten => *210,n,UserEvent(RefreshQueue) exten => *210,n,Playback(agent-loginok) exten => *220,1,RemoveQueueMember(teste,SIP/${CALLERID(num)}) exten => *220,n,UserEvent(RefreshQueue) exten => *220,n,Playback(agent-loggedoff) In queues.conf: [teste] strategy=roundrobin music=default timeout=10 retry=0 maxlen=1 ringinuse=no leavewhenempty=strict joinempty=strict...

...sk-Users] AgentCallbackLogin - invalid extension Hi, I have setup agent 1000 in agents.conf, and the queue cytelcs in queues.conf, and my extensions.conf file looks like exten => 28,1,AgentCallbackLogin exten => 9665,1,AddQueueMember(cytelcs|SIP/2815691212) exten => 9665,2,Playback(agent-loginok) exten => 9665,3,Hangup I am able to log into the AgentLogin but it asks me to enter an new extension. When I enter 9665 it says its an invalid extension...Am I missing something here? Thanks, harold > ---------------------------------------------------------------- > This messag...

...ten => 2501,1,Dial(Zap/33,40) >exten => 2501,2,VoiceMail2(u2500) >exten => 2501,3,Hangup >exten => 2501,102,VoiceMail2(b2501) >exten => 2501,103,Hangup > >exten => 81,1,AddQueueMember(salesq|Zap/32) >exten => 81,2,wait(1) >exten => 81,3,Playback(agent-loginok) >exten => 81,4,wait(1) >exten => 81,5,Hangup > >exten => 82,1,RemoveQueueMember(salesq|Zap/32) >exten => 82,2,wait(1) >exten => 82,3,Playback(agent-loggedoff) >exten => 82,4,wait(1) >exten => 82,5,Hangup > >exten => 95,3,Playback(agent-loginok)...

...ueue-logout,${EXTEN},${EXTEN:0:4}) exten => *51,n,Hangup [macro-queue-login] exten => s,1,Set(agent=${EXTEN:4}) exten => s,n,Set(queue=irock.com) exten => s,n,NoOp(Queue login agent ${EXTEN:4} to queue ${phone}); exten => s,n,AddQueueMember(${queue}); exten => s,n,Playback(agent-loginok) [macro-queue-logout] exten => s,1,Set(agent=${EXTEN:4}) exten => s,n,Set(queue=irock.com) exten => s,n,NoOp(Queue logout agent ${EXTEN:4} from queue ${phone}); exten => s,n,RemoveQueueMember(${queue}); exten => s,n,Playback(agent-loggedoff) When I call 9**2**1611 I get the follow...

...500*,1,Macro(agent-add,4500,); exten => 4500**,1,Macro(agent-del,4500); [macro-agent-add] exten => s,1,Wait(1) exten => s,2,GotoIf($[foo${ARG2} = foo]?4:3)) exten => s,3,Authenticate(${ARG2}) exten => s,4,AddQueueMember(${ARG1}) exten => s,5,Wait(1) exten => s,6,Playback(agent-loginok) exten => s,7,Hangup() [macro-agent-del] exten => s,1,Wait(1) exten => s,2,RemoveQueueMember(${ARG1}) exten => s,3,Wait(1) exten => s,4,Playback(agent-loggedoff) exten => s,5,Hangup() The queue configuration from queues.conf is this: [4500] wrapuptime=0 timeout=20 strategy=leas...

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

...=> 1501,4,Queue(nocc|t||) exten => 1501,5,Playback(sdnglobal/no1avail-leavevm) exten => 1501,6,Voicemail(s1500) exten => 1501,7,Wait(1) exten => 1501,8,Hangup ; ; Log into queue ; exten => 1506,1,AddQueueMember(nocc) exten => 1506,2,Wait,1 exten => 1506,3,Playback(agent-loginok) exten => 1506,4,Hangup ; ; Log out of queue ; exten => 1507,1,RemoveQueueMember(nocc) exten => 1507,2,Wait,1 exten => 1507,3,Playback(agent-loggedoff) exten => 1507,4,Hangup ; queues.conf: [nocc] music = default announce = sdnglobal/queue-anc-nocc announce-holdtime = no announc...

...queue-logout,${EXTEN},${EXTEN:0:4}) exten => *51,n,Hangup [macro-queue-login] exten => s,1,Set(agent=${EXTEN:4}) exten => s,n,Set(queue=irock.com) exten => s,n,NoOp(Queue login agent ${EXTEN:4} to queue ${phone}); exten => s,n,AddQueueMember(${queue}); exten => s,n,Playback(agent-loginok) [macro-queue-logout] exten => s,1,Set(agent=${EXTEN:4}) exten => s,n,Set(queue=irock.com) exten => s,n,NoOp(Queue logout agent ${EXTEN:4} from queue ${phone}); exten => s,n,RemoveQueueMember(${queue}); exten => s,n,Playback(agent-loggedoff) -------------- next part -------------- A...

Hi, Is there a way to detect if the caller will be entering an agentless queue? I'd like to be able to redirect any caller who tried to join a queue with no logged in agents, to be redirected to the groups voicemail. Is this possible? I know I could create a menu and an announcement for voicemail (should the user wish to drop from the queue); but they wouldn't know no one was taking

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

...xten => s,1,Answer exten => s,2,Queue(queue1) exten => s,3,Hangup asterisk console log: -- Executing AgentLogin("SIP/samuel-b5fd", "11") in new stack Urgent handler -- Playing 'agent-pass' (language 'en') Urgent handler -- Playing 'agent-loginok' (language 'en') Urgent handler -- Started music on hold, class 'default', on SIP/samuel-b5fd Urgent handler == Agent '11' logged in (format ulaw/slin) Urgent handler 2. Next step, I generate a call in the spool/outgoing cp anwser.call /usr/asterisk/var/spool/as...

...e. And as soon as there are customers the Queue calls the agents back. I would like that the queue calls the agents also if it's phone is call-forwarded. With agents (sip clients) are added with the following extensions: exten => 91,1,AddQueueMember(myqueue) exten => 91,2,Playback(agent-loginok) exten => 91,3,Hangup However if I use the following script to enable call-forwarding: exten => _*21*X.#,1,DBput(CFIM/${CALLERIDNUM}=${EXTEN:4}) exten => _*21*X.#,2,Answer exten => _*21*X.#,3,Playback(call-fwd-unconditional,skip) exten => _*21*X.#,4,Hangup And the following macro...

...ERIDNUM}@internal) exten => 123455,1,Dial(Agent/1306) (SIP phone 1306 dials *11) -- Executing AgentCallbackLogin("SIP/1306-d752", "1306||1306@internal") in new stack == Setting global variable 'AGENTBYCALLERID_1306' to '1306' -- Playing 'agent-loginok' (language 'en') == Callback Agent '1306' logged in on 1306@internal -- Playing 'vm-goodbye' (language 'en') == Spawn extension (fromip, *11, 1) exited non-zero on 'SIP/1306-d752' (Legacy PBX On Zaptel interface dials 123455) -- Starting sim...

...gt; standard,n,AddQueueMember(queue3) exten => standard,n,AddQueueMember(queue4) exten => standard,n,System(echo "${EPOCH}|${UNIQUEID}|NONE|SIP/${MACRO_EXTEN:2}|AGENTLOGIN|-" >> /var/log/asterisk/queue_log) exten => standard,n,Wait(0.5) exten => standard,n,Playback(agent-loginok) exten => standard,n,Hangup() In queuemetrics realtime panel, I can see the name of the agent who is logged because of this part : SIP/${MACRO_EXTEN:2} But, when Asterisk sends a call to the agent, he sends the call to the station where the agent is sit and not to the agent himself. I e...

Hi All; To simplify the the login and logout for the agent, I am looking for the variable that can be used for the AddQueueMember (in the place of the ?????? as following: exten => 100,1,AddQueueMember(CustomerSupport,${????????},1) exten => 100,2,Playback(agent-loginok) exten => 101,1,RemoveQueueMember(CustomerSupport,${??????}) exten => 102,2,Playback(agent-loggedoff) In other words, what is the channel variable that I can place it to return the SIP/PhoneUserName, this will simplify the login.

Hi all, I hope you guys can help me out. I got a problem with using function CURL. I did Set(CURL=${CURL(URL)}); but the URL I was using is https, so when I generated the call, the CURL function could not get access to that https://URL server. What should I do with it? Thank you very much

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start