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When using the callback feature on agents I notice that when the queue calls one of the agents and the agent picks up the call they hear nothing until pressing the # to accept the call. Only then does my announcement play back to the agent after which the call is immediately connected. Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes

...s, but I really don't know where to start looking. Administrator could install printers and make them available to other machine users before the upgrade. At first I thought it had something to do with the auto-download-and-install-drivers magic, so I disabled that, but the problem persisted. Ideally, I'm looking for a way to let regular users install their own printers, but some way to let administrator install printers that everyone can use would be good too. Here's most of my smb.conf file. What other information would be helpful here? I don't even know where to start looking wi...