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...ead the following email conversation and give your ideas. Unless a glaring omission is found in my specification we will have them start tomorrow (Wednesday). I may not have thought of something important. It will be released to all Asterisk users by Digium. Thanks for your time. Jim Friedeck, CIO Carhill Enterprises ------------------------------ Hi Jim, Martin has review the specification you have sent and it is in line with what we originally quoted. We can get started on the modification right away. Lead time for the project is 1-2 weeks. Best Regards, Greg Vance Digium 256-428-6262 256-9...

Is it possible to specify a 'wrap-up' time in a queue so agents will have a specified amount of time to complete tasks between calls unless they hit a key on the phone? As it is they can recieve a call moments after they hang up with no 'down time'. Thanks Jim Friedeck

I seem to be encountering a problem with the db.h file when compiling gastman. Incorrect definitions for functions and so on. Here are the errors: If I don't copy the db.h from asterisk source to the include directory of gastman I get: gui.c:31:16: db.h: No such file or directory If I do then I get: gui.c:743: too many arguments to function This is for the line: if (!(res =

Anyone know how to specify a call group (as specified in the example zapata.conf) when using Dial? No other reference I can find. Jim Friedeck

Thanks to Digium for the fine work they are doing on queue app! Does anyone know the progress on the monitor app recording to one file or synchronizing the two files' start and end times? Thanks. Jim Friedeck

Just cvs'ed about 40 minutes ago (10:15 CST 8-8-03). Segfaults when I use a queue app in many different scenarios. When calling phone is only member of queue I get a segfault. When 1st called extension is outside line I get a segfault. Many other scenarios as well. Unsure how to go about troubleshooting. Any ideas? Jim Friedeck

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

I am looking for a way to quickly and easily test for on-hook channels from within a C-language AGI app. CHANNEL STATUS works but is a bit clumsy. I don't want to rely on strcmp'ing the returned '200 result=-1' as the meaning of this might change in the future. I am trying to create an ACD using MySQL and want to test each channel before I Dial it. Any ideas? Jim Friedeck

Good day, Our installation needs a robust ACD application (as I'm sure others do) that can be dynamically reconfigured (if possible) maybe by a MySQL database. I have looked at Bill Heckel's ACD work and Andreas Otto's DynExtendb as well as James Sharp's ACD. None of these seem to be quite finished. Is there a chance a unified (* blessed) ACD application can be put

I finally got Gastman to compile but I get a bunch of "failed assertions" when I run it and attempt to make a new extension. I have latest CVS on Mandrake 9.1. Last error is: (gastman:22534): Gdk-CRITICAL **: file ../../gdk/gdkdraw.c: line 311 (gdk_drawable_unref): assertion `GDK_IS_DRAWABLE (drawable)' failed Other errors are like this one. I apologize if this has been

How do I stop asterisk when it is in a bad mood? It keeps dialing extensions and won't listen! I tried kill <PID>. No go. I don't want to have to reboot again. Thanks. Jim Friedeck P.S. I love it when my boss looks over my shoulder and I don't have an answer when he says: 'So, what are you doing?'

Our CSR people need to be informed when a call is ringing in when they are on the phone. Is there a mechanism for informing an off-hook target channel of an incoming call? We have a guy who should get first shot at all incoming calls on our local lines and our customer service line. If he is on the phone, he should get beeped and then be able to place the current call on hold to answer the