search for: autopaus

Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the autopause works after member failed to answer call. However, other queues don't work for the autopause function. queue 1000: -- Nobody picked up in 25000 ms -- Auto-Pausing Queue Member SIP/1234 in queue 1000 since they failed to answer. queu...

Hi all! I want to autopause my queue member when they are not answering within 20 seconds, and the autopause should affect all queues they are member of, not only the queue where the call was not answered. Is there a way to do that? The members gets dynamically added. I'm using asterisk 1.4.21.2.

Hi all, I have upgraded my Asterisk box from 1.2.x to 1.4.x version: it seems that sometimes some phones become paused and cannot receive calls anymore. I tried to set autopause = no in every section of my queues.conf but nothing changes.... Anybody knows why a phone becomes paused? Is it an Asterisk 1.4 bug or there is a particular reason for this behaviour? Thank you. Giorgio.

hi all! Does anybody know, how to get the status "autopaused" from queues. I want to display the status to the agent. I'm using asterisk-1.4.29.1 thanks chris

Howdy, I'm looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing. The problem I see is that when the queue pauses an Member it doesn't jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their...

asterisk-users-bounces at lists.digium.com wrote on 03/25/2015 01:38:26 PM: > I'm looking at enabling autopause on one of my queues where my queue > members are bad about leaving their desks without pausing. > The problem I see is that when the queue pauses an Member it doesn't > jump into the dialplan to do so which means my handy device state > and asterisk database driven Light for the...

...****** config ************************* ************************* sip users: [PL1039] context=mycontext callerid=PhoneLine1039 <1039> secret=pwd1039 type=peer host=dynamic call-limit=3 disallow=all allow=ulaw queues: [queue_1] weight=10 wrapuptime=0 strategy=leastrecent joinempty=no retry=0 autopause=yes setinterfacevar=yes eventwhencalled=yes eventmemberstatus=yes ringinuse=no member => SIP/PL1039 [queue_2] weight=10 wrapuptime=0 strategy=leastrecent joinempty=no retry=0 autopause=yes setinterfacevar=yes eventwhencalled=yes eventmemberstatus=yes ringinuse=no member => SIP/PL1039 [q...

We are assigning interfaces directly to our customer service queue through an application running on each agent's PC using the QueueAdd Manager API command. No agents are defined in agents.conf. Does anyone have a solution to pause or remove an interface that doesn't answer after a defined period of time? Thank you, James

...an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client. This in turn causes a few issues: - Agent stats are no longer accurate, as it gets marked down as a ?missed call?. - Cannot use ?autopause? feature any longer, as the second queue call goes unanswered and pauses the agents. The basic queue setup is as follows: Autofill = yes Ringinuse = no Wrapuptime = 5 Strategy = fewestcalls (tried ?random? also) Timeout = 15 We?re on Asterisk 11.21.2 currently. In talking to a few colleagues, t...

...ent 1 and agent 2 for X seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3. I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION). I can accomplish this by adding autopause=yes, but my agents who ignore the call are then paused and won't receive the next call (level 1). I need to accomplish this using a queue to get reports. Using 1.4 Any thoughts? -Chris -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/p...

...e with call queues. I need the calls that are in a queue to be kicked out if all members are unavailable (for example if all SIP members are having network problems). I tried leavewhenempty = yes but that only seems works when all queue members specifically log out of a queue. I've looked at autopause, but we need it to automatically un-pause once it comes back online. Any idea how I can do this? Preferably without using the AMI or AGI scripts, but if that's the only way, then i'll have to use that. Thanks Dan Kesher Communications (UK) Business Phone Systems<http://www.keshercomm...

...an instance writes data with 0% available physical disk space, on QCOW2 images for instance, apart from destruction and unpredictability? I'm aware that monitoring is mandatory in production environments, but are there other known industry tricks to deal with this? Soft/hard limit settings, autopause/stop, or does KVM react in doing force shut down the VM in question? Thank you, Fabrizio.

...have the call limits and limitonpeer settings right in sip.conf. The only difference between the two queues is one has a higher weight. Any suggestions would be greatly appreciated. [our-support-queue] musicclass = default strategy = leastrecent timeout = 12 retry = 15 wrapuptime=30 weight=0 autopause=yes maxlen=0 joinempty=strict leavewhenempty=strict ringinuse=no context=queue-out periodic-announce-frequency=60 announce-holdtime=no periodic-announce=my-prompt-29 Thanks, Nick

...users don't answer!! if user 1002 or (2001 etc) just lets his phone ring - he forgot to logoff or DND then the penalty is ignored. There seems to have been a patch for FreePBX on V13 - LazyMembers - but that is all I can find and later versions have no mention of this I guess I can use autopause and some AMI / Script but this stops phones ringing because of the timeout so the user has a ringing phone and then it stops and then it starts again whereas the penalty just adds handsets into the ringing group. This seems to be a real shortcoming in app_queue. Any ideas, suggestions, anyone...

...[general] persistentmembers = yes autofill = yes Canreinvite=yes ; (tried with NO also) monitor-type = MixMonitor [55365] fullname = Frontdesk strategy = roundrobin context=from-internal ringinuse=no setinterfacevar=yes setqueueentryvar=yes timeout = 10 wrapuptime = autofill = yes autopause = no maxlen = joinempty = no leavewhenempty = no reportholdtime = no musicclass = call-limit = 20 member = SIP/100 member = SIP/101 member = SIP/102 Please help , I m in a total mess .Thanks Sriram -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lis...

...ist ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdt...

...osition-limit = 5 announce-round-seconds = 10 setinterfacevar = yes ; set some variables setqueueentryvar = yes ; some more variables setqueuevar = yes ; some more variables wrapuptime=2 ; wait 2 seconds before next call timeout = 16 ; try each operator for 12 seconds before moving to the next one autopause=no ; don't pause a member when they fail to answer a call [sales](StandardQueue) ; create the sales queue using the parameters in the StandardQueue template -- Mitch -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/as...

...hassip = yes hasvoicemail = no host = dynamic mailbox = 6001 secret = SECRET threewaycalling = yes registeriax = no registersip = yes canreinvite = no nat = no dtmfmode = rfc2833 Queues.conf [6003] fullname = All of us strategy = ringall timeout = wrapuptime = autofill = yes autopause = no maxlen = joinempty = no leavewhenempty = no reportholdtime = no musicclass = member = Agent/6001 member = Agent/6002 extensions.conf - broken [DID_trunk_2] include = default exten = _X.,1,Goto(default|6003|1) exten = s,1,Goto(default|6003|1) extensions.conf - works but only...

...re there is only one phone on DND, and a delay between attempts of 1 second, the queue will attempt to ring the single phone every second, creating one CDR entry per second. It also creates one event per second in the queue_log file. Is there any strategy to avoid this? I'm trying to avoid autopause=yes (because them the employee needs to take action when turned DND off - I want the simple act of turning DND off to mean the phone starts ringing again). - Can I have an autoUNpause after x seconds? - Can the queue detect that the phone is returning response code 486, and...

...s. > > It isn't elegant and if you have a lot of queues/queue members to check, > it will constitute a lot of looping, but it does work. Like you, I would > like to have a way to check the pause status of a member easier. If the > queue application could call a subroutine with it autopaused someone, that > would actually make an elegant solution, but for now, this was the way I > could see to do it. > > You could maybe call a script that would parse the queue_log file looking > for an agents status and pass that back into the dialplan. > -- > ___________________...