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Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj

Hi, I am setting up a small call center using *. I have ZAP setup for incoming calls and IAX setup for agents. Agents login using AgentCallbackLogin. When customers call, it's getting picked up and when queue is trying to call back the agents, I am getting error. I am using CVS HEAD, and updated just now. The error is: -- Executing Answer("Zap/1-1", "") in new

Hi, I am setting up a test call center using *. I am using one Zap channel (Wildcard TDM400P REV E/F -- 4 FXO modules) for incoming call and sip phones (SjPhone) for call agents. I have setup queues and agents. While testing I found that if the agent presses * key in soft phone while attending calls Zap channel gets hung up, and another customer can call. But if the caller hangs up (for example

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hi, Can some one tell me what is the meaning of all the fields of show queue callcenter? for example in my system it gives: callcenter has 0 calls (max unlimited) in 'roundrobin' strategy (33s holdtime), C:429, A:12, SL:0.0% within 0s How is the holdtime calculated? what is A and SL? Also how can I see which of my zap interfaces are busy currently? I did a zap show channels I get

Hi, I run a small inbound callcenter with 3 agents doing techsupport. The agents are logged in via softphone, using agentcallback login. Some times the agents PC running softphone hangs, and they reboot the PC. But * is not aware of this and tries to send calls to the PC, which gets rejected. -- outgoing agentcall, to agent '1009', on 'Local/1002@from-sip-c3fa,1' --

Hi, I was trying to setup QoS for my network in my machine. It had a Ethernet interface connected to a cisco switch. I connected one more interface on to the same switch and setup and bridge, zeroed out both the interfaces and assigned my old ip to the bridge interface. After this when I pinged outside, all the lights in my switch started blinking fast. I immediately pulled the network cable

Hi, I have implemented qos at my gateway, mostly for speeding up dns and [video,voice] chat traffic and to slow down p2p traffic. It seems every thing is working properly, as by browsing speed has been improved. But I want to test it by sending various traffic and to see through which qdisc the traffic flows, so that i can be certain that it is working the way I want it to work. The rules

Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using

Hello all, I am going through the LARTC howto to understand how the iproute2 works. But some concepts like Policy Routing, RPDB etc are not clear to me. I am pretty new to iproute, beeing using route command for long... From what I understand 1. rules (ip rule) tell how to select packets for routing and route (ip route) tell where to route the selected packets. 2. A collection of rules is

Hi, I have a small call center with 4 Zap lines and 4 agents. Agents login using sip phones with AgentCallbackLogin. I occasionally gets a complaint that when customers call the call center, after the initial greeting is over the call gets cut after playing the thank you message. I started investigating and found that that happens when the call gets transferred to an agent who is making an

Hi, My HTB shaping is working perfectly, and i have setup a bridge and hosts behind the bridge are now getting only the bandwidth they are supposed to get. Thanks to every one here for helping me out :) Now I am thinking of making a graph of traffic going through various classes. Is their any thing readily available for it, or is parsing the output if tc and passing it to rrdtool the