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Hello, Is there a way to either store login/logout agent information in a database or at least send an email when an agent logs in or out of a queue? Thanks, Michael -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110812/84130e1a/attachment.htm>

Trying to make this work, and Office 365 support is useless, giving me the following response when I asked them for help troubleshooting a 488 Not Acceptable Here. Regarding your service request about configuring your PBX system with Office 365, we do not support specific setups for PBX systems for Unified Messaging. Please contact the vendor for more specific instructions and configurations.

Hello, I am implementing a small ACD system on Asterisk 1.6.2.17.2 I need help with ChannelRedirect. I have a caller connected to an agent. The agent may request additional help by consulting another department. I can't use manual process with blind or directed transfer as the agent have many different numbers to dial. The message with the proper dial number is coming from the host. I got

I have a Bridged call with 2 parties. I want to redirect one party to a conference room and the other party to an outside number. I tried doing that with a dialplan. I used ChannelRedirect in the dialplan and redirected the first channel to the conference room. however, the second channel disconnects. Reading thru the mailing list i understand that this expected. However, I don't understand

Does anyone know why i would get this RINGNOANSWER events in queue_log when clearly the agent is busy and call-waiting is disabled. 1309550595|1309550570.399965|2253|Local/05 at from-internal/n|CONNECT|2|1309550593.399966|0 1309550632|1309550533.399961|2253|Local/11 at from-internal/n|COMPLETECALLER|1|74|1 1309550663|1309550640.399969|2253|NONE|ENTERQUEUE||zzzzzzzzzz