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2006 Oct 18
1
How to get the agent id in the recording filename
Hi,
I'm sure some else has been facing this problem. I want to record all the
call coming in my queue. I want this format:
YYYYMMDD-HHMMSS-AgentID-CallerId - UniqueID. I'm using the monitor feature
inside the queue.conf. I can't use the agents.conf monitor features because
I'm using dynamic agent (addqueuemember)
The problem I'm facing is that I can