search for: agentcontext

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hi, Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he's available and not on the phone, and not paused). I already manage this with the Page application (using exten => s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this