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Hi, I think I've identified an issue and just want to check before completing a bug report. Prior to a call entering a Queue, I set __DYNAMIC_FEATURES=NewRecordApp. AgentA answers and is able to use that feature code. If AgentA performs an attended transfer of a call from a queue to AgentB, the feature code no longer works. Cases that do work are as follows... Calls using both Queue() and Dial() applications, prior to transfer, feature code works. Calls using the Di...

Hello list, I'm sending calls to a queue in the attended way, that is, *1.* the original call is put on hold, *2.* a second line is open to call the queue, *3.*after an agent is connected the original call is transfered to its final destination. 1. Zap/1-1 <--> SIP/agentA-tag1 2. SIP/agentA-tag2 <--> SIP/agentB-tag 3. Zap/1-1 <--> SIP/agentB-tag What I want to do is to overwrite the CallerID of the call entering the Queue to add the Callerid number of the original call to the agent's number and ge...

Hi, Is there any way to have queue member interface answer automatically? Basically when agentA is called, his phone picks up with no intervention from his part? (assuming of course he's available and not on the phone, and not paused). I already manage this with the Page application (using exten => s,n,SIPAddHeader(Alert-Info: Ring Answer)) and Polycom phones. But how do I do this...

On Wed, Aug 8, 2018 at 1:53 PM, Daniel Journo <dan at keshercommunications.com> wrote: > > Prior to a call entering a Queue, I set __DYNAMIC_FEATURES=NewRecordApp. > > AgentA answers and is able to use that feature code. > > If AgentA performs an attended transfer of a call from a queue to > AgentB, the > > feature code no longer works. > > > > It only doesn’t work when using Queue() and an Attended transfer is > > performed. > > &...

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into