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2010 Jan 27
2
CDR messed up when using queue
Hello list, I'm using an IVR where the caller chooses between 1. sales 2. support. When choosing 1 the caller is directed to the sales-queue when choosing 2 the caller is directed to the support-queue. Then the caller is directed to a free agent. I notice in the CDR-rapports that the destination is always '1' or '2', namely the DTMF-digit that the caller presses. How can I