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hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

...; 111,1,Playback(welcome) exten => 111,2,SetVar(QUEUE_PRIO=10) exten => 111,3,Queue(support) ; Less important clients exten => 112,1,Playback(welcome) exten => 112,2,SetVar(QUEUE_PRIO=5) exten => 112,3,Queue(support) * See http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20queue * and http://www.voip-info.org/wiki-Asterisk+call+queues The patches for priority-based queueing was provided by Inaccess Networks. *** New Book: "Asterisk for Small Office Setup" ----------------------------------------------- Dan Cole has published a new Asterisk book. There are rumou...