Displaying 1 result from an estimated 1 matches for "20chanspy".
2005 Mar 19
3
ZapBarge restrictions?
Anyone successfully implemented a solution for allowing ZapBarge call
monitoring only for a specific group of agents calls?
The issue I see is that the feature only works on zap channels, and all
of the agents (in many cases) are IP phones.
Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has
privacy issues for senior managers, but would allow all outbound zap
calls to be