Parametric Technology Customer Support is unable to process your email
due to the subject of the mail.
Mail messages sent to cs_ptc@ptc.com must contain a valid Customer Support
call number or the string "copen" as the subject of the mail.
For existing calls, specify the call number as the subject of the mail.
Call numbers must be in the form C###### (where # is a valid digit [0-9]).
To open a new call via email, specify "copen" as the subject of the
mail.
A new call number will be generated and mailed back to you. A Customer
Support Engineer will then contact you regarding your issue.
When opening a new call, the required information must be specified
in the first 20 lines of the email and formatted as follows.
If you would prefer a quicker method for logging a call with PTC Technical
Support, check out our web based Call Logger at:
http://www.ptc.com/support/support.htm and select "Log Calls"
** Note: Due to the wide variety of email clients available, we cannot
** guarantee proper processing of HTML mail. If your email is rejected,
** please be sure that it conforms to the format below, and that your
** email client is set to send the message as plain text.
---------------------------------------------------------------------------
FNAME: First Name (Sender's first name)
LNAME: Last Name (Sender's last name)
CALLCENTER: U.S., Europe, (Location of the nearest PTC
Singapore or Tokyo Customer Support Call Center)
PHONE: XXX XXX-XXXX (Valid telephone number not to
exceed 20 characters.)
SCN: XXXXXX (Valid PTC Service Contract Number)
PRODUCT: Product Name (PTC Software Product Name - see
list below)
MODULE: Module Name (PTC Software Module Name - see
list below)
PRIORITY: X (Customer assigned priority; 1-5
1: Extremely critical - work stopped
2: Critical - work severely impacted
3: Urgent - work impacted
4: Important - work not impacted
5: General Information)
DESC_BEGIN: Issue description (Beginning of free form description of
your technical issue or inquiry. The
description begins on the next line
after keyword "DESC_BEGIN:" and
ends
before keyword "DESC_END")
DESC_END (End of free form text description)
Example: The body of the email message contains:
FNAME: Jason
LNAME: Folsom
CALLCENTER: U.S.
PHONE: (207) 555-5555
SCN: 2A12345
PRODUCT: Pro/ENGINEER
MODULE: PLOT
PRIORITY: 4
DESC_BEGIN:
Line widths on plots are not effected by the use of the
table.pnt file. Plotting to an HP Designjet 650C from
a Sun workstation; Release 18.0, 9709.
DESC_END
Questions regarding the opening of calls via email may be addressed to
cs-webmaster@ptc.com.
-----------------------------------------------------
PTC Product Names
The appropriate PTC product name must be entered in
the PRODUCT field in the email.
Product Name
-------------------
3DPaint
CADDS4x
CADDS5 EXPLICIT
CADDS5 PARAMETRIC
CDRS
CE/TOL
DIM3
Division Mockup
Division ProductView
Electronic Services
Expert Framework Extension
Expert Moldbase Extension
GPOST
Granite
Medusa
Optegra
Pro/CDM
Pro/COLLABORATE - Project Collaboration
Pro/CONCEPT
Pro/DESKTOP
Pro/ENGINEER
Pro/INT TOOLKIT
Pro/INTRALINK
Pro/MECHANICA
Pro/NETWORK ANIMATOR
Pro/PDM
Pro/PLASTIC Advisor
Progressive Die Extension
Routed Systems Designer
Vericut
Windchill
Windchill Classification and PartSpeak Manager
Windchill CounterPart
Windchill CounterPart / Windchill Data Loader
Windchill DynamicDesignLink
Windchill InfoEngine Adapters
Windchill InfoEngine Server
Windchill PDMLink
Windchill PartsLink
Windchill Product Configurator
Windchill ProductView
Windchill Production Factor
Windchill ProjectLink
Windchill ProjectLink - Internal Site
Windchill ProjectLink - Sales Demo Site
Windchill Standard Classification
Windchill Visualization
--------------------------------------------------------
PTC Module Names
The appropriate module name must be entered in the
MODULE field in the email. Enter one module name only.
Product: 3DPaint
Module
-------------------
3DPAINT
Application Manager
DOCUMENTATION
INSTALLATION
ONLINE HELP
SW_UPDATE
Product: CADDS4x
Module
-------------------
All
Product: CADDS5 EXPLICIT
Module
-------------------
AEC
ATT
Analysis
Assemblies
Composite
Database
Dwg Gen
Elect Mech
General
Geometry
Graphics
Manufacture
Menus
Programming
Selection
Topobus
Translation
Product: CADDS5 PARAMETRIC
Module
-------------------
AEC
ATT
Analysis
Assemblies
Database
General
Geometry
Graphics
History
LicenseMgt
Manufacture
Menus
Selection
Topobus
Translation
Product: CDRS
Module
-------------------
Application Manager
DESIGNER
DOCUMENTATION
INSTALLATION
ONLINE HELP
PHOTORENDER
SW_UPDATE
Product: CE/TOL
Module
-------------------
Analysis
Installation
Modeling
Product: DIM3
Module
-------------------
CATALOGS
CONCRETE
CORE
EQUIPMENT
HVAC
IFC
ISOMETRICS
MISC
P and ID
PIPING
PLOTTING
PROGRAMMING
RACEWAY
STEEL
UIF
Product: Division Mockup
Module
-------------------
3DToolbox
Collaboration
Configuration
Documentation
EchoCast (Webfly)
INTERFACE
Installation
Mannekin (MRO)
Mockup
Motion (MRO)
Rendering
Styling (SCO)
Toolkit
Product: Division ProductView
Module
-------------------
CADDS5 File Sys OA
CADDS5 OA
Catia File Sys OA
Catia OA
Client, Application or Thick
Client, Java
Client, Thin
Configuration
DGN OA
ECAD OA
Eng Data Server
I-DEAS OA
IGES OA
IMAN OA
Installation, CAD OA
Installation, Client
Installation, GraphicsServer
Installation, Other
Matrix OA
Optegra OA
PGL OA
Pro/Desktop OA
Pro/ENGINEER OA
Pro/INTRALINK OA
Pro/PDM OA
STL OA
SW_UPDATE
Sherpa Obj Adptr
Solidworks OA
Unigraphics File Sys OA
Unigraphics OA
VRML OA
Windchill OA
Product: Electronic Services
Module
-------------------
Admin - My Support Account
CS FTP Handler
CS Mail Handler
CS Survey
LM - Configure New Software
LM - Reconfigure Software Licenses
LM - Request Detailed License Reports
LM - Retrieve Existing License Packs
LM - Update Address Information
LM - Update Contact Information
LM - Update Hardware Information
Ordering - Software Update
Ordering - Track Shipments
Other
TS - Log Calls
TS - Search Our Knowledge Base
TS - Subscribe to Knowledge Base Alerts
TS - Track Calls
TS - Track Software Performance Reports
TS - Track Technical Application Notes
WebEX OnCall
Product: Expert Framework Extension
Module
-------------------
Assembly
Detail
Documentation
Installation
LicenseMgt
Report
UI
Product: Expert Moldbase Extension
Module
-------------------
Assembly
Detail
Documentation
Installation
LicenseMgt
Report
UI
Product: GPOST
Module
-------------------
GPOST
Optfile
Run-time
Product: Granite
Module
-------------------
COM Binding
Documentation
Functionality
GPI
Journaling
gStudio
Product: Medusa
Module
-------------------
2D
3D
DOCUMENTATION
INTERFACES
LICENSE
LOCALIZATION
MDB
MECHDES
MEDEA
MEDINFO
MENUS
OTHERS
PID
PLANT
PLOTTING
SMD
SYSTEMS
Product: Optegra
Module
-------------------
EPD CONNECT
VAULT/CLIENT
Product: Pro/CDM
Module
-------------------
CDM
Product: Pro/COLLABORATE - Project Collaboration
Module
-------------------
Admin Portal
CAD Managers
Document Management
Documentation
Forum
Installation
Meetings
MyLinks
Pro/COLLABORATE
Product Structure Management
Project
Project Plan
Project Portal
Reports
Tasks
Team
User Portal
Visualization
Product: Pro/CONCEPT
Module
-------------------
Documentation
Installation
Online_Help
Pro/CONCEPT
Product: Pro/DESKTOP
Module
-------------------
ANIMATION
API
ASSEMBLY
ATB
CONFIGURATIONS
DATA INTERFACE
DEV ENV
DOCUMENTATION
DRAWING
FEATURES
FILE STORAGE
GRAPHICS
INSTALLATION
INTRALINK
JOURNALING
OLE
PHOTO ALBUM
Pro/COLLOBORATE
SKETCHER
SOLVER
TRAIL FILES
USER INTERFACE
VARIABLES
VBA
xVIEWER
Product: Pro/ENGINEER
Module
-------------------
2D_INTERFACE
3D_INTERFACE
ASSEMBLY
Animation
Application Manager
Behavioral Modeler
CABLE
CAST
COMPOSITE
DELTA
DESIGN_MANAGER
DETAIL
DIAGRAM
DIEFACE
Design Conferencing
Desktop CE Data
Distributed Pro/BATCH
ECAD
Expert Toolmaker
FACET MODELING
FEATURE
FEATURE OPERATIONS
FEMPOST
GLOBAL FUNCTIONS
GPOST
GRAPHICS
HARNESS
Help System
INSTALLATION
INTERCHANGE
J-Link
LAYOUT
LC3
LEGACY
LIBRARY
Languages - X
LicenseMgt
MANUFACTURING
MARKUP
MENU MANAGER
MESH
MOLD
ModelCHECK
NC_CHECK
NC_POST
Navigator
OLE
OLE container
PHOTORENDER
PIPING
PLOT
PRO/ASM PROCESS
PRO/BATCH
PRO/CAT
PRO/CMM
PRO/MFG PROCESS
PRO/REVIEW
PRO/TABLE
PRO/VERIFY
PRO/WELDING
PROGRAM
Pro/INTRALINK Integration
Pro/MECHANISM
Pro/MED
Pro/TOOLKIT
Pro/WEB PUBLISH
Pro/Web.Link
ProductView Express
REGRESSION
REPORT
RESTYLE
RETRIEVAL
SCAN_TOOLS
SHEETMETAL
SHEET_FAB
SHEET_MFG
SKETCHER
SLA/RENDER
SURFACE
Style
ThermalModeler
Topobus
UI ELEMENTS
UI_TOOLKIT
Upward Compatibility
VIEW_ONLY
Vericut
WWW
Web Browser
Windchill Foundation integration
Windchill PDMLink integration
Windchill PartsLink integration
Windchill ProjectLink integration
Product: Pro/INT TOOLKIT
Module
-------------------
Configuration
DataServer
Dependency
Example Programs
Installation
Intralink/Misc
OQL
Pro/ADMIN
Pro/COMMONSPACE
Pro/WORKSPACE
Product: Pro/INTRALINK
Module
-------------------
Application Manager
CONVERT
DSMU
DataServer
ENGINEER
GRAPHICS
INSTALLATION
INTEGRATE
INTRALINK/MISC
LicenseMgt
Licensing
MEMORY_USE
ONLINE HELP
PRO/ADMIN
PRO/COMMONSPACE
PRO/LOCATE
PRO/PREFERENCES
PRO/WORKSPACE
Performance
Pro/DESKTOP
Pro/E Interaction
ProductView
Replication
Routed Systems Designer
SW_UPDATE
Windchill PartsLink
Product: Pro/MECHANICA
Module
-------------------
Application Manager
Documentation-Mech
Installation-Mech
Interfaces-Mech
Licensing-Mech
Miscellaneous-Mech
Motion
ONLINE HELP
SW_UPDATE
Structure
Thermal
Product: Pro/NETWORK ANIMATOR
Module
-------------------
DOCUMENTATION
INSTALLATION
Network Animator
ONLINE HELP
Product: Pro/PDM
Module
-------------------
DETAIL
DEVELOP
ENGINEER
FEATURE
GRAPHICS
INSTALLATION
INTEGRATE
INTEGRATION
LAYOUT
LIBRARY
MEMORY_USE
ONLINE HELP
PDM
PDM TOOL KIT
PDMSHELL
PDM_BACKUP/ARCHIVE
PDM_CUSTOM_REVS
PDM_DB_REPAIR
PLOT
PRO/BATCH
PRO/TABLE
PROGRAM
PROJECT
REGRESSION
REPORT
RETRIEVAL
SKETCHER
SW_UPDATE
USERGUIDE
VIEW_ONLY
Product: Pro/PLASTIC Advisor
Module
-------------------
Analysis
Core Product
Graphics
Installation
Online Help
Product: Progressive Die Extension
Module
-------------------
Documentation
Installation
LicenseMgt
UI
Product: Routed Systems Designer
Module
-------------------
Electrical
Installation
Internationalization
Licensing
Localization
Outline
P&ID
UI_Toolkit
Product: Vericut
Module
-------------------
Vericut
Product: Windchill
Module
-------------------
Attribute Administrator
Business Entities
Classifier
Configuration Mgmt
Content Replication
Desktop Integration
Document Manager
Documentation
External File Vaults
Foundation
Import/Export
Information Modeler
Installation
Light Re-Use Manager
Loader Tools
Navigation Administrator
New Hardw/Softw Certification
Optegra Gateway
Oracle
PDM Enabler
Performance
Preference Ranking
Pro/INTRALINK Gateway
Pro/PDM Gateway
Product Replication
Re-Use Manager
RosettaNet
STEP
Upgrade
Visualization
Workflow
Workgroup Manager for AutoCAD
Workgroup Manager for CADAM
Workgroup Manager for CADDS
Workgroup Manager for CATIA V4
Workgroup Manager for CATIA V5
Workgroup Manager for Cadence
Workgroup Manager for Helix
Workgroup Manager for I-DEAS
Workgroup Manager for Mentor Graphics
Workgroup Manager for Pro/ENGINEER
Workgroup Manager for SolidWorks
Workgroup Manager for Unigraphics
Product: Windchill Classification and PartSpeak Manager
Module
-------------------
Windchill Classification and PartSpeak Manager
Product: Windchill CounterPart
Module
-------------------
Attachments
Data
Documentation
General
Import/Export
Installation
Integration
Master Classification
Public Classification
Units
Product: Windchill CounterPart / Windchill Data Loader
Module
-------------------
CounterPart
Product: Windchill DynamicDesignLink
Module
-------------------
AE Assignment
Access Control
Attribute Definition Manager
Auto Numbering
BOM Compare
BOM Viewer
Batch Mode Regeneration
CAD Deliverables
Classification
Configuration Modeler
Current Products
Delegate AE
Forum
Import/Export
Installation
Integration
Lifecycle/Workflows
Meetings
Multiple Products per Project
My Products
My Profile
My Tasks
New Products
Non CAD Deliverables
Notebook
Preview Deliverables
Product Catalog Manager
Product Information Manager
ProductView Client
Project Templates
Property Pages
Search
Software Download Page
Spec Compare
Spec Viewer
Specification Editor
Team
UI Look and Feel
Visualization Admin
Windchill Explorer
Workgroup Manager for AutoCAD
Workgroup Manager for Pro/ENGINEER
Product: Windchill InfoEngine Adapters
Module
-------------------
Custom Adapter
DOORS
EBAI
EDA/SQL
IWAY
JADK
JDBC
JNDI
Metaphase
Miscellaneous
Windchill
Product: Windchill InfoEngine Server
Module
-------------------
LDAP Directory
Server
Product: Windchill PDMLink
Module
-------------------
Bulk Load
Change Management
Client Infrastructure
Content Replication
Desktop Integration
Document Management
Documentation
External File Vault
Import/Export
Installation
Network Configuration and Security
Optegra Gateway
Part Management
Performance Tuning
Pro/INTRALINK Gateway
Product Information Manager
Repository/Product
Search
Upgrade
Visualization
Windchill Gateway for OneSpace Manager
Workflow
Workgroup Manager for AutoCAD
Workgroup Manager for CADDS
Workgroup Manager for CATIA V4
Workgroup Manager for CATIA V5
Workgroup Manager for Cadence
Workgroup Manager for I-DEAS
Workgroup Manager for Mentor Graphics
Workgroup Manager for Pro/ENGINEER
Workgroup Manager for SolidWorks
Workgroup Manager for Unigraphics
Product: Windchill PartsLink
Module
-------------------
Installation
Integration
Interactive Product Catalog
Model Server Option
Network Configuration and Security
Performance Tuning
RosettaNet PIP2A9 Support
UDDI Registry Support
Upgrade/Migration
Visualization
Product: Windchill Product Configurator
Module
-------------------
CAD Integration
Config Modeler
Order Generator
Product Register
Product: Windchill ProductView
Module
-------------------
CADDS5 File Sys OA
CADDS5 OA
Catia File Sys OA
Catia OA
Client, Application or Thick
Client, Java
Client, Thin
ECAD OA
Eng Data Server
I-DEAS OA
INSTALLATION
Integration
LicenseMgt
Optegra OA
Pro/Desktop OA
Pro/ENGINEER OA
Pro/INTRALINK OA
Pro/PDM OA
SW_UPDATE
Solidworks OA
Unigraphics File Sys OA
Unigraphics OA
Windchill OA
Product: Windchill Production Factor
Module
-------------------
BaanERP
OracleMfg
RTP/ERB Server
SAP
Product: Windchill ProjectLink
Module
-------------------
Content Replication
Desktop Integration
Document Management
Documentation
Exchange Administration
External File Vault
Forum
Installation
Meetings
MyLinks
Network Configuration and Security
Organization Administration
Project
Project Plan
Project Structure Management
Reports
Search
Tasks
Team
Upgrade/Migration
Visualization
Workgroup Manager for AutoCAD
Workgroup Manager for CADDS
Workgroup Manager for CATIA V5
Workgroup Manager for Cadence
Workgroup Manager for I-DEAS
Workgroup Manager for Mentor Graphics
Workgroup Manager for Pro/ENGINEER
Workgroup Manager for SolidWorks
Workgroup Manager for Unigraphics
Product: Windchill ProjectLink - Internal Site
Module
-------------------
CAD Managers
Document Management
Documentation
Exchange Administration
Forum
Installation
Meetings
MyLinks
Product Structure Management
Project
Project Plan
Reports
Tasks
Team
Visualization
Product: Windchill ProjectLink - Sales Demo Site
Module
-------------------
CAD Managers
Document Management
Documentation
Forum
Installation
Meetings
MyLinks
Project
Project Plan
Project Structure Management
Reports
Tasks
Team
Visualization
Product: Windchill Standard Classification
Module
-------------------
Standard Classification
Product: Windchill Visualization
Module
-------------------
CAD Object Adapters
Client, Application or Thick
Collaboration, Server
Installation, CAD OA
Installation, Pview Client
Installation, WVS
Integration
Windchill Visualization Service
