As everyone probably realizes, I''m getting swamped with incoming problems and tickets and I still need help triaging the tickets. James Turnbull has volunteered to help some, but I think we need more than one person. We''ve had a few people step in once or twice, but I''d like to be able to depend on Unreviewed tickets getting handled by someone else, rather than having it sitting over my head constantly. Ticket triage is basically the process of making sure a ticket is valid (usually means reproducing the problem, and if code is attached making sure that it does what it''s supposed to). It would be a huge help if I didn''t have to do this myself for every opened ticket. I know that it will be a significant learning process for whomever volunteers, but the community needs more people who understand the code base well enough to at least help with tickets anyway. If you want to understand Puppet better but aren''t ready to start committing code, this is a great place to start learning more about how Puppet works. If we had a few people dependably doing ticket triage, then I could spend more time documenting the areas that the triagers are running across, which would itself help the community a lot. As it is, I''m not quite keeping back the flood of tickets. -- If a `religion'' is defined to be a system of ideas that contains unprovable statements, then Godel taught us that mathematics is not only a religion, it is the only religion that can prove itself to be one. -- John Barrow --------------------------------------------------------------------- Luke Kanies | http://reductivelabs.com | http://madstop.com
What workload is involved here? an hour a week?
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On Dec 27, 2007, at 7:30 PM, The Anarcat wrote:> What workload is involved here? an hour a week?It varies considerably, but it''s probably not much more than that and usually considerably less. -- Death and taxes are inevitable; at least death doesn''t get worse every year. --------------------------------------------------------------------- Luke Kanies | http://reductivelabs.com | http://madstop.com
On Dec 28, 2007 1:13 AM, Luke Kanies <luke@madstop.com> wrote:> As everyone probably realizes, I''m getting swamped with incoming > problems and tickets and I still need help triaging the tickets. > James Turnbull has volunteered to help some, but I think we need more > than one person.I''m happy to help in the New Year. I''ve got a vm farm, so could probably reproduce most problems on most system/version combinations. S.
Hello! I''m glad to help too. --- Grzegorz Marszałek graf0@post.pl
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi all! I am writing up some development documentation, a model and some triage instructions over the next week or so. These should help any volunteers understand the triage methodology. I''ll post these to the list for comment when they''re ready. Regards James Turnbull - -- James Turnbull (james@lovedthanlost.net) - -- Author of: - - Pulling Strings with Puppet (http://www.amazon.com/gp/product/1590599780/) - - Pro Nagios 2.0 (http://www.amazon.com/gp/product/1590596099/) - - Hardening Linux (http://www.amazon.com/gp/product/1590594444/) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFHdNRj9hTGvAxC30ARAiI+AKDLQc1bU2LTdmnOvGLJBESzBW8gVgCfeJ18 EZo9O3jPjxisYMDD73axqpI=G/FX -----END PGP SIGNATURE-----