Nut upsuser - Jun 2021 - [EXTERNAL] Couple questions about the output of upsc command

> The "Output Power" and "Output Load" figures are fixed
at 265W and 30% in SSH, which differs from the figures on the LCD.
They should track pretty closely, so that sounds like a problem. Assuming the
numbers are not updating on a refresh of the screen (invoked by pressing the
enter key), that probably explains (at least some of) the upsc issues.

Can you:
1-  Confirm the firmware version (from the "About" SSH submenu)
2- Reboot the WEBCARDLX.  It sounds like you're local, if so there is a pin
reset button you can press and release just above/below (depending on card
orientation) the Ethernet LEDs. Alternatively, you can reboot via the SSH menu
or CLI.
3- Let me know what issues persist  after the card boots back up
?

I plan to run some SNMP/NUT tests later this week that will help answer the
general questions, but I'd like to get you up and running before that if we
can.

Thank you,
David Zomaya
Tripp Lite














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1. Firmware version 15.5.1

2. The card is rather hard to reach so I ran the reboot command from SSH.
The command finished instantly and caused no loss of SSH connectivity,
which surprised me, though maybe it actually rebooted anyways.

3. battery.runtime, ups.load, output.realpower are still fixed and
unchanged, and battery.runtime.low/battery.charge.low are still missing.

On Sun, Jun 13, 2021 at 9:44 PM David Zomaya <David_Zomaya at
tripplite.com>
wrote:
> > The "Output Power" and "Output Load" figures are
fixed at 265W and 30%
> in SSH, which differs from the figures on the LCD.
>
> They should track pretty closely, so that sounds like a problem. Assuming
> the numbers are not updating on a refresh of the screen (invoked by
> pressing the enter key), that probably explains (at least some of) the upsc
> issues.
>
> Can you:
> 1-  Confirm the firmware version (from the "About" SSH submenu)
> 2- Reboot the WEBCARDLX.  It sounds like you're local, if so there is a
> pin reset button you can press and release just above/below (depending on
> card orientation) the Ethernet LEDs. Alternatively, you can reboot via the
> SSH menu or CLI.
> 3- Let me know what issues persist  after the card boots back up
> ?
>
> I plan to run some SNMP/NUT tests later this week that will help answer
> the general questions, but I'd like to get you up and running before
that
> if we can.
>
> Thank you,
> David Zomaya
> Tripp Lite
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ________________________________
>  This message is for the addressee's use only. It may contain
confidential
> information. If you receive this message in error, please delete it and
> notify the sender. Tripp Lite disclaims all warranties and liabilities, and
> assumes no responsibility for viruses which may infect an email sent to you
> from Tripp Lite and which damage your electronic systems or information. It
> is your responsibility to maintain virus detection systems to prevent
> damage to your electronic systems and information.
>
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