Adam Talbot
2021-Feb-01 21:39 UTC
[Nut-upsuser] Tripp Lite "Remote Shutdown" when USB cable is attached
I am kinda stuck on this one. Whenever I attach (USB to a linux box) my TrippLite UPS, it "REMOTE SHUTDOWN". This is a new problem that has cropped up in the last 6 months. At first I thought it was a NUT configuration issue, but now I believe this to be some kind of kernel bug? When I plug in the UPS, I can see the system logs show the UPS, then everything powers off. UPS LCD shows the below error when I plug in the USB cable: "OUTPUT OFF" "REMOTE SHUTDOWN" I tested this against 2 different X86 boxes and a Raspberry Pi. All cause the same result in the UPS. Only one box (nas) has NUT installed and configured. UPS is a Tripp Lite SU3000RTXLCD2U. I am totally stumped on this one. Below is a dump of basically all my specs. Any ideas? -Adam root at nas:~# uname -a Linux nas 5.4.78-2-pve #1 SMP PVE 5.4.78-2 (Thu, 03 Dec 2020 14:26:17 +0100) x86_64 GNU/Linux root at nas:~# cat /etc/nut/nut.conf MODE=netserver root at nas:~# cat /etc/nut/ups.conf [ups1] driver=usbhid-ups port=auto root at nas:~# cat /etc/nut/upsd.conf LISTEN 127.0.0.1 3493 LISTEN 10.1.1.2 root at nas:~# cat /etc/nut/upsmon.conf root at nas:~# cat /etc/nut/upssched.conf root at nas:~# root at nas:~# cat /etc/debian_version 10.7 Before all this broke, I was able to monitor the UPS and get the following info: battery.charge: 100 battery.charge.low: 20 battery.charge.warning: 20 battery.runtime: 6662 battery.temperature: 29.9 battery.type: PbAc battery.voltage: 81.0 battery.voltage.nominal: 72.0 device.mfr: TRIPPLITE device.model: TRIPPLITE UPS device.serial: XXXXXXXXXXXXXX device.type: ups driver.name: usbhid-ups driver.parameter.pollfreq: 30 driver.parameter.pollinterval: 2 driver.parameter.port: auto driver.parameter.synchronous: no driver.version: 2.7.4 driver.version.data: TrippLite HID 0.82 driver.version.internal: 0.41 input.frequency: 60.0 input.transfer.high: 150.0 input.transfer.high.max: 150 input.transfer.high.min: 145 input.transfer.low: 55.0 input.transfer.low.max: 60 input.transfer.low.min: 55 input.voltage: 123.0 input.voltage.nominal: 120 output.current: 1.9 output.frequency: 60.0 output.frequency.nominal: 60 output.voltage: 120.0 output.voltage.nominal: 120 ups.beeper.status: enabled ups.delay.shutdown: 20 ups.delay.start: 30 ups.firmware: 64 ups.load: 8 ups.mfr: TRIPPLITE ups.model: TRIPPLITE UPS ups.power: 226.0 ups.power.nominal: 3000 ups.productid: 4004 ups.serial: 2620ELCPS87A200020 ups.status: OL ups.test.result: Done and passed ups.timer.reboot: 0 ups.timer.shutdown: -1 ups.timer.start: 0 ups.vendorid: 09ae ups.watchdog.status: 0 root at nas:/var/log# zcat messages.*.gz | grep -i tripp Jan 15 11:05:05 nas kernel: [ 1.571857] usb 3-1: Product: TRIPPLITE UPS Jan 15 11:05:05 nas kernel: [ 1.571858] usb 3-1: Manufacturer: TRIPPLITE Jan 15 11:05:05 nas kernel: [ 1.629210] hid-generic 0003:09AE:4004.0001: hiddev0,hidraw0: USB HID v1.11 Device [TRIPPLITE TRIPPLITE UPS ] on usb-0000:2e:00.3-1/input0 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20210201/7c88e34a/attachment.html>
David Zomaya
2021-Feb-01 22:43 UTC
[Nut-upsuser] [EXTERNAL] Tripp Lite "Remote Shutdown" when USB cable is attached
I don't have a quick answer for you but I'll be in the office later this week and can grab a model with the same protocol and run a test on one of my Ubuntu boxes (which should be close enough to your Pi setup). Thank you, David Zomaya Tripp Lite From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net> on behalf of Adam Talbot via Nut-upsuser <nut-upsuser at alioth-lists.debian.net> Sent: Monday, February 1, 2021 3:39 PM To: nut-upsuser at alioth-lists.debian.net Subject: [EXTERNAL] [Nut-upsuser] Tripp Lite "Remote Shutdown" when USB cable is attached This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpdesk at tripplite.com for review. I am kinda stuck on this one. Whenever I attach (USB to a linux box) my TrippLite UPS, it "REMOTE SHUTDOWN". This is a new problem that has cropped up in the last 6 months. At first I thought it was a NUT configuration issue, but now I believe this to be some kind of kernel bug? When I plug in the UPS, I can see the system logs show the UPS, then everything powers off. UPS LCD shows the below error when I plug in the USB cable: "OUTPUT OFF" "REMOTE SHUTDOWN" I tested this against 2 different X86 boxes and a Raspberry Pi. All cause the same result in the UPS. Only one box (nas) has NUT installed and configured. UPS is a Tripp Lite SU3000RTXLCD2U. I am totally stumped on this one. Below is a dump of basically all my specs. Any ideas? -Adam root at nas:~# uname -a Linux nas 5.4.78-2-pve #1 SMP PVE 5.4.78-2 (Thu, 03 Dec 2020 14:26:17 +0100) x86_64 GNU/Linux root at nas:~# cat /etc/nut/nut.conf MODE=netserver root at nas:~# cat /etc/nut/ups.conf [ups1] driver=usbhid-ups port=auto root at nas:~# cat /etc/nut/upsd.conf LISTEN 127.0.0.1 3493 LISTEN 10.1.1.2 root at nas:~# cat /etc/nut/upsmon.conf root at nas:~# cat /etc/nut/upssched.conf root at nas:~# root at nas:~# cat /etc/debian_version 10.7 Before all this broke, I was able to monitor the UPS and get the following info: battery.charge: 100 battery.charge.low: 20 battery.charge.warning: 20 battery.runtime: 6662 battery.temperature: 29.9 battery.type: PbAc battery.voltage: 81.0 battery.voltage.nominal: 72.0 device.mfr: TRIPPLITE device.model: TRIPPLITE UPS device.serial: XXXXXXXXXXXXXX device.type: ups driver.name: usbhid-ups driver.parameter.pollfreq: 30 driver.parameter.pollinterval: 2 driver.parameter.port: auto driver.parameter.synchronous: no driver.version: 2.7.4 driver.version.data: TrippLite HID 0.82 driver.version.internal: 0.41 input.frequency: 60.0 input.transfer.high: 150.0 input.transfer.high.max: 150 input.transfer.high.min: 145 input.transfer.low: 55.0 input.transfer.low.max: 60 input.transfer.low.min: 55 input.voltage: 123.0 input.voltage.nominal: 120 output.current: 1.9 output.frequency: 60.0 output.frequency.nominal: 60 output.voltage: 120.0 output.voltage.nominal: 120 ups.beeper.status: enabled ups.delay.shutdown: 20 ups.delay.start: 30 ups.firmware: 64 ups.load: 8 ups.mfr: TRIPPLITE ups.model: TRIPPLITE UPS ups.power: 226.0 ups.power.nominal: 3000 ups.productid: 4004 ups.serial: 2620ELCPS87A200020 ups.status: OL ups.test.result: Done and passed ups.timer.reboot: 0 ups.timer.shutdown: -1 ups.timer.start: 0 ups.vendorid: 09ae ups.watchdog.status: 0 root at nas:/var/log# zcat messages.*.gz | grep -i tripp Jan 15 11:05:05 nas kernel: [ 1.571857] usb 3-1: Product: TRIPPLITE UPS Jan 15 11:05:05 nas kernel: [ 1.571858] usb 3-1: Manufacturer: TRIPPLITE Jan 15 11:05:05 nas kernel: [ 1.629210] hid-generic 0003:09AE:4004.0001: hiddev0,hidraw0: USB HID v1.11 Device [TRIPPLITE TRIPPLITE UPS ] on usb-0000:2e:00.3-1/input0 ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
Adam Talbot
2021-Apr-29 22:06 UTC
[Nut-upsuser] Tripp Lite "Remote Shutdown" when USB cable is attached
Struck again. A good dozen hard reboots and I was never able to find any root cause. I did gather one last bit of information. This problem only comes into play after the BIOS. The second the call is made to boot from the disk, the UPS dies. Does anyone know if I can get a firmware update for the UPS? "ups.firmware: 64" Thanks -Adam On Mon, Feb 1, 2021 at 1:39 PM Adam Talbot <ajtalbot1 at gmail.com> wrote:> I am kinda stuck on this one. Whenever I attach (USB to a linux box) my > TrippLite UPS, it "REMOTE SHUTDOWN". This is a new problem that has > cropped up in the last 6 months. At first I thought it was a NUT > configuration issue, but now I believe this to be some kind of kernel bug? > When I plug in the UPS, I can see the system logs show the UPS, then > everything powers off. > > UPS LCD shows the below error when I plug in the USB cable: > "OUTPUT OFF" > "REMOTE SHUTDOWN" > > I tested this against 2 different X86 boxes and a Raspberry Pi. All cause > the same result in the UPS. Only one box (nas) has NUT installed and > configured. > > UPS is a Tripp Lite SU3000RTXLCD2U. > > I am totally stumped on this one. Below is a dump of basically all my > specs. Any ideas? > -Adam > > root at nas:~# uname -a > Linux nas 5.4.78-2-pve #1 SMP PVE 5.4.78-2 (Thu, 03 Dec 2020 14:26:17 > +0100) x86_64 GNU/Linux > root at nas:~# cat /etc/nut/nut.conf > MODE=netserver > root at nas:~# cat /etc/nut/ups.conf > [ups1] > driver=usbhid-ups > port=auto > root at nas:~# cat /etc/nut/upsd.conf > LISTEN 127.0.0.1 3493 > LISTEN 10.1.1.2 > root at nas:~# cat /etc/nut/upsmon.conf > root at nas:~# cat /etc/nut/upssched.conf > root at nas:~# > root at nas:~# cat /etc/debian_version > 10.7 > > Before all this broke, I was able to monitor the UPS and get the following > info: > battery.charge: 100 > battery.charge.low: 20 > battery.charge.warning: 20 > battery.runtime: 6662 > battery.temperature: 29.9 > battery.type: PbAc > battery.voltage: 81.0 > battery.voltage.nominal: 72.0 > device.mfr: TRIPPLITE > device.model: TRIPPLITE UPS > device.serial: XXXXXXXXXXXXXX > device.type: ups > driver.name: usbhid-ups > driver.parameter.pollfreq: 30 > driver.parameter.pollinterval: 2 > driver.parameter.port: auto > driver.parameter.synchronous: no > driver.version: 2.7.4 > driver.version.data: TrippLite HID 0.82 > driver.version.internal: 0.41 > input.frequency: 60.0 > input.transfer.high: 150.0 > input.transfer.high.max: 150 > input.transfer.high.min: 145 > input.transfer.low: 55.0 > input.transfer.low.max: 60 > input.transfer.low.min: 55 > input.voltage: 123.0 > input.voltage.nominal: 120 > output.current: 1.9 > output.frequency: 60.0 > output.frequency.nominal: 60 > output.voltage: 120.0 > output.voltage.nominal: 120 > ups.beeper.status: enabled > ups.delay.shutdown: 20 > ups.delay.start: 30 > ups.firmware: 64 > ups.load: 8 > ups.mfr: TRIPPLITE > ups.model: TRIPPLITE UPS > ups.power: 226.0 > ups.power.nominal: 3000 > ups.productid: 4004 > ups.serial: 2620ELCPS87A200020 > ups.status: OL > ups.test.result: Done and passed > ups.timer.reboot: 0 > ups.timer.shutdown: -1 > ups.timer.start: 0 > ups.vendorid: 09ae > ups.watchdog.status: 0 > > root at nas:/var/log# zcat messages.*.gz | grep -i tripp > Jan 15 11:05:05 nas kernel: [ 1.571857] usb 3-1: Product: TRIPPLITE UPS > Jan 15 11:05:05 nas kernel: [ 1.571858] usb 3-1: Manufacturer: TRIPPLITE > Jan 15 11:05:05 nas kernel: [ 1.629210] hid-generic > 0003:09AE:4004.0001: hiddev0,hidraw0: USB HID v1.11 Device [TRIPPLITE > TRIPPLITE UPS ] on usb-0000:2e:00.3-1/input0 > >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20210429/c3bfff58/attachment.htm>