Nut upsuser - Aug 2014 - Smart1500lcdt will not connect with usbhid-ups

I have searched the archives and googled this problem with usbhid-ups.  I
would really appreciate any help anyone could offer to solve the problem.

System: Ubuntu 14.04.1 Trusty Tahr
Installed nut from Ubuntu repositories - nut 2.7.1

Ups.conf file

maxretry = 3
# user = nut

[TrippLite]
        driver = usbhid-ups
        port = auto
        productid = 3016
        desc = "Tripp Lite UPS, USB Interface"

Data from the usbhid-ups command
 
Data from lsusb command
fs00pc:~$ lsusb
Bus 003 Device 002: ID 0bda:0111 Realtek Semiconductor Corp. RTS5111 Card
Reader Controller
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 008: ID 09ae:3016 Tripp Lite
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Output from syslog
 
Regards,

Barry
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On Aug 28, 2014, at 6:49 PM, Barry Skrypnyk <barry at skrypnyks.com>
wrote:
> I have searched the archives and googled this problem with usbhid-ups.  I
would really appreciate any help anyone could offer to solve the problem.
> 
> System: Ubuntu 14.04.1 Trusty Tahr
Which kernel version are you using?
> Installed nut from Ubuntu repositories ? nut 2.7.1
> 
> Ups.conf file
> 
> maxretry = 3
> 
> # user = nut
> 
> [TrippLite]
> 
>         driver = usbhid-ups
> 
>         port = auto
> 
>         productid = 3016
> 
>         desc = "Tripp Lite UPS, USB Interface"
Configuration looks good. 
> 
> Data from the usbhid-ups command
> 
> <<...>>
This part confuses me:

  68.487087     Checking device (09AE/3016) (004/008)
  68.564137     - VendorID: 09ae
  68.564168     - ProductID: 3016
  68.564174     - Manufacturer: Tripp Lite
  68.564220     - Product: TRIPP LITE UPS
  68.564225     - Serial Number: 2406CVLSM871900494
  68.564231     - Bus: 004
  68.564235     Trying to match device
  68.564255     Device does not match - skipping

Judging from the time, did the driver connect initially, or is it still trying
to reconnect? (I haven't used "maxretry" before.)
> Data from lsusb command
> 
> fs00pc:~$ lsusb
> Bus 003 Device 002: ID 0bda:0111 Realtek Semiconductor Corp. RTS5111 Card
Reader Controller
> Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 004 Device 008: ID 09ae:3016 Tripp Lite
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
After the errors from usbhid-ups, does "lsusb -vvv -d 09ae:" return
valid information, or do you also get timeouts in syslog as well?

If lsusb doesn't work, it points to a problem between the UPS firmware and
your Linux kernel version. (Well, technically, lsusb could be at fault, but it
doesn't change as much as the kernel USB HCI drivers.)

In that case, you may want to check with Tripp Lite; they were kind enough to
post results of testing their hardware against NUT and Linux. They should be
able to repeat that test with Ubuntu 14.04.

-- 
Charles Lepple
clepple at gmail

See comments below.
> -----Original Message-----
> From: Charles Lepple [mailto:clepple at gmail.com]
> Sent: Friday, August 29, 2014 5:35 AM
> To: barry at skrypnyks.com
> Cc: nut-upsuser at lists.alioth.debian.org
> Subject: Re: [Nut-upsuser] Smart1500lcdt will not connect with usbhid-ups
> 
> On Aug 28, 2014, at 6:49 PM, Barry Skrypnyk <barry at skrypnyks.com>
wrote:
> 
> > I have searched the archives and googled this problem with usbhid-ups.
I
> would really appreciate any help anyone could offer to solve the problem.
> >
> > System: Ubuntu 14.04.1 Trusty Tahr
> 
> Which kernel version are you using?
3.13.0-35-generic
I just updated this late last night.
> 
> > Installed nut from Ubuntu repositories - nut 2.7.1
> >
> > Ups.conf file
> >
> > maxretry = 3
> >
> > # user = nut
> >
> > [TrippLite]
> >
> >         driver = usbhid-ups
> >
> >         port = auto
> >
> >         productid = 3016
> >
> >         desc = "Tripp Lite UPS, USB Interface"
> 
> Configuration looks good.
> 
> >
> > Data from the usbhid-ups command
> >
> > <<...>>
> 
> This part confuses me:
> 
>   68.487087     Checking device (09AE/3016) (004/008)
>   68.564137     - VendorID: 09ae
>   68.564168     - ProductID: 3016
>   68.564174     - Manufacturer: Tripp Lite
>   68.564220     - Product: TRIPP LITE UPS
>   68.564225     - Serial Number: 2406CVLSM871900494
>   68.564231     - Bus: 004
>   68.564235     Trying to match device
>   68.564255     Device does not match - skipping
> 
> Judging from the time, did the driver connect initially, or is it still
trying to
> reconnect? (I haven't used "maxretry" before.)
Tries to reconnect forever.  It never initially connected.  Maxretry was in
the configuration file as a default of the new installation.  I added from
the user = nut to the end. 
> 
> > Data from lsusb command
> >
> > fs00pc:~$ lsusb
> > Bus 003 Device 002: ID 0bda:0111 Realtek Semiconductor Corp. RTS5111
> > Card Reader Controller Bus 003 Device 001: ID 1d6b:0002 Linux
> > Foundation 2.0 root hub Bus 007 Device 001: ID 1d6b:0001 Linux
> > Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux
> > Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0002 Linux
> > Foundation 2.0 root hub Bus 005 Device 001: ID 1d6b:0001 Linux
> > Foundation 1.1 root hub Bus 001 Device 001: ID 1d6b:0002 Linux
> > Foundation 2.0 root hub Bus 004 Device 008: ID 09ae:3016 Tripp Lite
> > Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 009
> > Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 008 Device
> > 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> 
> After the errors from usbhid-ups, does "lsusb -vvv -d 09ae:"
return valid
> information, or do you also get timeouts in syslog as well?
I included the result of the command and the syslog in the attached gzip
file.  It looks like it worked but there is also a complaint about not being
able to open the device properly.  Since I installed the new kernel, I
re-ran the tests from before.  I still get an error but it is not in an
infinite loop looking to connect with the Tripp Lite on the usb port as it
was before.
> 
> If lsusb doesn't work, it points to a problem between the UPS firmware
and
> your Linux kernel version. (Well, technically, lsusb could be at fault,
but it
> doesn't change as much as the kernel USB HCI drivers.)
> 
> In that case, you may want to check with Tripp Lite; they were kind enough
> to post results of testing their hardware against NUT and Linux. They
should
> be able to repeat that test with Ubuntu 14.04.
I will try to contact Tripp Lite support to see if they can be of some
help.
> 
> --
> Charles Lepple
> clepple at gmail
> 
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