?Hello Denis,
> From: nut-upsuser-bounces+fredericbohe=eaton.com at lists.alioth.debian.org
[nut-upsuser-bounces+fredericbohe=eaton.com at lists.alioth.debian.org] on
behalf of Denis Serov [dns-srv at yandex.ru]
> Sent: Thursday, August 30, 2012 7:39 PM
> To: nut-upsuser at lists.alioth.debian.org
> Subject: [Nut-upsuser] Data stale and Back UPS ES
>
> Hello!
>
> I tried NUT 2.6.5-1 (Windows port) with my APC Back UPS ES. It seems I have
> configured NUT properly, nut-scanner found my UPS:
>
> [nutdev1]
> driver = "usbhid-ups"
> port = "auto"
> vendorid = "051D"
> productid = "0002"
> product = "Back-UPS ES 525 FW:851.t3.I USB FW:t3"
> serial = "8B0745R23575 "
> vendor = "American Power Conversion"
> bus = "bus-0"
>
> I see some errors:
> 1. UPSMON/UPSC tools are returning "data stale":
>
> Network UPS Tools upsmon 2.6.5-3691:3709M
> 0.000000 UPS: upsa at 192.168.10.200 (master) (power value 1)
> 0.012000 Using power down flag file /etc/killpower
> 0.022001 debug level is '5'
> 0.026001 Trying to connect to UPS [upsa at 192.168.10.200]
> 0.039002 Login on UPS [upsa at 192.168.10.200] failed - got [ERR
> ACCESS-DENIED]
> 0.044002 Current power value: 1
> 0.047002 Minimum power value: 1
> 5.049289 pollups: upsa at 192.168.10.200
> 5.055289 get_var: upsa at 192.168.10.200 / status
> 5.064289 Poll UPS [upsa at 192.168.10.200] failed - Data stale
> 5.075290 do_notify: ntype 0x0005 (COMMBAD)
> 5.083290 Communications with UPS upsa at 192.168.10.200 lost
> ...
>
> What should I check to fix ACCESS-DENIED error?
>
> 2. UPSHID-UPS fails with output:
>
> Network UPS Tools - Generic HID driver 0.37 (2.6.5-3691:3709M)
> USB communication driver 0.31
> 0.000000 debug level is '3'
> 0.000000 upsdrv_initups...
> 0.031200 Checking device (051D/0002)
> (bus-0/\\.\libusb0-0001--0x051d-0x0002)
> 0.109200 - VendorID: 051d
> 0.109200 - ProductID: 0002
> 0.109200 - Manufacturer: American Power Conversion
> 0.124800 - Product: Back-UPS ES 525 FW:851.t3.I USB FW:t3
> 0.124800 - Serial Number: 8B0745R23575
> 0.140400 - Bus: bus-0
> 0.140400 Trying to match device
> 0.140400 Device matches
> 0.187200 HID descriptor, method 1: (9 bytes) => 09 21 10 01 21 01
22
> 78 04
> 0.202800 HID descriptor, method 2: (9 bytes) => 09 21 10 01 21 01
22
> 78 04
> 0.218400 HID descriptor length 1144
> ...
> 3.556806 Report[get]: (3 bytes) => 60 00 00
> 3.556806 Path: UPS.ff860001.ff860023, Type: Feature, ReportID: 0x60,
> Offset: 0, Size: 16, Value: 0
> 3.588006 Report[get]: (2 bytes) => 61 89
> 3.588006 Path: UPS.ff860001.ff860026, Type: Feature, ReportID: 0x61,
> Offset: 0, Size: 8, Value: 137
> 3.603606 Report[get]: (5 bytes) => 62 00 01 02 03
> 3.619206 Path: UPS.ff860001.ff860025, Type: Feature, ReportID: 0x62,
> Offset: 0, Size: 32, Value: 5.0463e+007
> 3.634806 Report[get]: (2 bytes) => 51 84
> 3.634806 Path: UPS.PowerConverter.ff860024, Type: Feature, ReportID:
> 0x51, Offset: 0, Size: 8, Value: 132
> 3.650406 Report descriptor retrieved (Reportlen = 1144)
> 3.666007 Found HID device
> 3.666007 Detected a UPS: American Power Conversion/Back-UPS ES 525
> FW:851.t3.I USB FW:t3
> 3.681607 libusb_get_report: libusb0-dll:err [control_msg] sending
> control message failed, win error: A device attached to the system is not
> functioning.
It seems that it is a libusb error.
Can you give us the Windows version you are using please ?
Does this happens with the embedded libusb driver (i.e. the driver installed
with the NUT/others/wdi-simple.exe binary) or by a manual install of libusb
(which version ?) ?
>
> 3.712807 Can't retrieve Report 0c: Input/output error [A device
> attached to the system is not functioning. ]
> 3.728407 Can't initialize data from HID UPS
>
> I installed different versions of libusb driver, but no success.
>
> The most interesting thing is that one of previous version (2.6.0-1 or
> 2.6.1-1) returned real data from UPS. Any ideas?
Very interesting. Same question as above, was it with the embedded libusb driver
or a manual libusb driver install (and which version) ?
Thanks for your feedback.
Fred
>
> Thanks,
> Denis
>
>
>
>
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