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David Morsberger

2012-Dec-28 03:28 UTC

[Dovecot] Missing Emails

I reported a problem with disappearing emails on my Apple Mountain Lion server.
Not sure if it ever stopped but I do know it is happening again.

Help!!!! This is a company email server. They live and die by their emails. 

Emails show up in inbox and then disappear. 

Anyone know why our emails are disappearing?

I see a reference to it in the dovecot.index.cache file (last item)

^@^@^@Q^@^@^@0^@^@^@^@^@^@^@Message-ID: <1356660917.93498.YahooMailNeo at
web163605.mail.gq1.yahoo.com>
^@^@^@^M^@^@^@7^@^@^@4^@^@^@^@^@^@^@Subject: Funeral program for Eileen
Zbignewich
^@^E^@^@^@^@^@^@^@^F^@^@^@Z^@^@^@7^@^@^@^@^@^@^@Content-Type: multipart/mixed;
boundary="-1578497492-264297203-1356660917=:93498"
^@^@^G^@^@^@4^@^@^@1^@^@^@^@^@^@^@Date: Thu, 27 Dec 2012 18:15:17 -0800 (PST)
       
^@^@^@^@^@^@^@^K^@^@^@^@^@^@^@^L^@^@^@^@^@^@^@^N^@^@^@8^@^@^@5^@^@^@^@^@^@^@To:
"info at mmpcrofton.com" <info at mmpcrofton.com>

I searched the filesystem and cannot find them.

bash-3.2# find . -exec grep Zbignewich {} \; -print

Dec 04 00:30:26 master: Info: Dovecot v2.0.19apple1 starting up (core dumps
disabled)

I believe I turned on all debug and info messages.

Here is what I see in postfix log:

Dec 27 21:15:39 mini.mmpcrofton.com postfix/smtpd[20081]: 3CE164F4420:
client=pascal.junkemailfilter.com[184.105.182.188]
Dec 27 21:15:39 mini.mmpcrofton.com postfix/cleanup[20086]: 3CE164F4420:
message-id=<1356660917.93498.YahooMailNeo at web163605.mail.gq1.yahoo.com>
Dec 27 21:15:40 mini.mmpcrofton.com postfix/qmgr[95]: 3CE164F4420:
from=<hagermary at yahoo.com>, size=307659, nrcpt=1 (queue active)
Dec 27 21:15:40 mini.mmpcrofton.com postfix/smtpd[20081]: disconnect from
pascal.junkemailfilter.com[184.105.182.188]
Dec 27 21:15:40 mini.mmpcrofton.com postfix/smtpd[20106]: connect from
localhost[127.0.0.1]
Dec 27 21:15:40 mini.mmpcrofton.com postfix/smtpd[20106]: 5168E4F4447:
client=localhost[127.0.0.1]
Dec 27 21:15:40 mini.mmpcrofton.com postfix/cleanup[20086]: 5168E4F4447:
message-id=<1356660917.93498.YahooMailNeo at web163605.mail.gq1.yahoo.com>
Dec 27 21:15:40 mini.mmpcrofton.com postfix/smtpd[20106]: disconnect from
localhost[127.0.0.1]
Dec 27 21:15:40 mini.mmpcrofton.com postfix/qmgr[95]: 5168E4F4447:
from=<hagermary at yahoo.com>, size=308299, nrcpt=1 (queue active)
Dec 27 21:15:40 mini.mmpcrofton.com postfix/smtp[20102]: 3CE164F4420:
to=<info at mmpcrofton.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=1.1,
delays=0.85/0.01/0/0.27, dsn=2.0.0, status=sent (250 2.0.0 from
MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 5168E4F4447)
Dec 27 21:15:40 mini.mmpcrofton.com postfix/qmgr[95]: 3CE164F4420: removed
Dec 27 21:15:40 mini.mmpcrofton.com postfix/pipe[20110]: 5168E4F4447:
to=<graphicartist at mini.mmpcrofton.com>, orig_to=<info at
mmpcrofton.com>, relay=dovecot, delay=0.39, delays=0.03/0.01/0/0.35,
dsn=2.0.0, status=sent (delivered via dovecot service)
Dec 27 21:15:41 mini.mmpcrofton.com postfix/qmgr[95]: 5168E4F4447: removed

dovecot_info.log
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Info:
msgid=<1356660917.93498.YahooMailNeo at web163605.mail.gq1.yahoo.com>:
saved mail to INBOX
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Info: push-notify: push
notification enabled
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Info: push-notify: notify:
graphicartist
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Info: push-notify: data sent:
1680


dovecot_debug.log
Dec 27 21:15:40 lda: Debug: Loading modules from directory:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot
Dec 27 21:15:40 lda: Debug: Module loaded:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot/lib10_quota_plugin.so
Dec 27 21:15:40 lda: Debug: Module loaded:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot/lib20_fts_plugin.so
Dec 27 21:15:40 lda: Debug: Module loaded:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot/lib20_push_notify_plugin.so
Dec 27 21:15:40 lda: Debug: Module loaded:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot/lib20_zlib_plugin.so
Dec 27 21:15:40 lda: Debug: Module loaded:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot/lib21_fts_sk_plugin.so
Dec 27 21:15:40 lda: Debug: Module loaded:
/Applications/Server.app/Contents/ServerRoot/usr/lib/dovecot/lib90_sieve_plugin.so
Dec 27 21:15:40 lda: Debug: auth input: graphicartist uid=214 gid=6
quota=maildir:User quota:noenforcing quota_rule=*:storage=0
mail=maildir:/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
mail_location=maildir:/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
sieve=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6/dovecot.sieve
sieve_dir=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
sieve_storage=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
Dec 27 21:15:40 lda: Debug: Added userdb setting: plugin/quota=maildir:User
quota:noenforcing
Dec 27 21:15:40 lda: Debug: Added userdb setting: plugin/quota_rule=*:storage=0
Dec 27 21:15:40 lda: Debug: Added userdb setting:
mail=maildir:/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
Dec 27 21:15:40 lda: Debug: Added userdb setting:
mail_location=maildir:/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
Dec 27 21:15:40 lda: Debug: Added userdb setting:
plugin/sieve=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6/dovecot.sieve
Dec 27 21:15:40 lda: Debug: Added userdb setting:
plugin/sieve_dir=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
Dec 27 21:15:40 lda: Debug: Added userdb setting:
plugin/sieve_storage=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: Effective uid=214,
gid=6, homeDec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: Quota root:
name=User quota backend=maildir args=noenforcing
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: Quota rule: root=User
quota mailbox=* bytes=0 messages=0
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: Quota warning: bytes=0
(100%) messages=0 reverse=no command=quota-exceeded graphicartist
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: maildir++:
root=/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6,
index=, control=,
inbox=/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6,
altDec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: Quota root:
name=User quota backend=maildir argsDec 27 21:15:40 lda(pid 20111 user
graphicartist): Debug: Quota warning: bytes=0 (100%) messages=0 reverse=no
command=quota-exceeded graphicartist
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: none: root=, index=,
control=, inbox=, altDec 27 21:15:40 lda(pid 20111 user graphicartist): Debug:
fts_sk: Disabled with in-memory indexes
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: fts: No backends
enabled by the fts setting
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: Destination address:
graphicartist at mini.mmpcrofton.com (source: user at hostname)
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: auth input:
graphicartist uid=214 gid=6 quota=maildir:User quota:noenforcing
quota_rule=*:storage=0
mail=maildir:/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
mail_location=maildir:/Library/Server/Mail/Data/mail/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
sieve=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6/dovecot.sieve
sieve_dir=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
sieve_storage=/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: sieve: include:
sieve_global_dir is not set; it is currently not possible to include
`:global' scripts.
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: sieve: user's
script path
/Library/Server/Mail/Data/rules/B5E3E436-DEA0-4D5A-A5DF-34D6AB56FED6/dovecot.sieve
doesn't exist (using global script path in stead)
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: sieve: user has no
valid personal script
Dec 27 21:15:40 lda(pid 20111 user graphicartist): Debug: sieve: no scripts to
execute: reverting to default delivery.


Anyone know why our emails are disappearing?

Sven Hartge

2012-Dec-28 03:54 UTC

head link

[Dovecot] Missing Emails

David Morsberger <dave at morsberger.com> wrote:
> I reported a problem with disappearing emails on my Apple Mountain
> Lion server. Not sure if it ever stopped but I do know it is happening
> again.
> Help!!!! This is a company email server. They live and die by their
> emails. 
> Emails show up in inbox and then disappear. 
> Anyone know why our emails are disappearing?
You should configure the mail_log plugin to log all actions clients do
to your mails: http://wiki2.dovecot.org/Plugins/MailLog

I've had to debug similar problems in the past time (on a different IMAP
server) and in _all_ cases it was something the user did, like having a
client downloading the mails via POP3 (and forgetting about this) and
complaining about missing mails from "the Webmailer Website". Or
having
configured a filter inside Thunderbird (and forgetting about this),
instructing the client to delete mails matching a special rule.
> I see a reference to it in the dovecot.index.cache file (last item)
If there is a reference in this file, the mail must have reached
dovecot. So the next step would be to find out, _what exactly_ the
client does with it. See mail_log again.

Gr??e,
Sven.

-- 
Sigmentation fault. Core dumped.

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