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A customer moved from a previous version of Outlook to 2010.
When he forces the synchronization of the IMAP folders he gets this error:
Disconnected for inactivity.
Protocollo: IMAP
Server: mail.xxxxxxxxxxxxxxxxxxx
Porta: 143
Codice errore: 0x800CCCDD
Dovecot simply logs this:
Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out
bytes=2488/534485
Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out
bytes=63/815
Where can I search to solve this issue?
Ciao,
luigi
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+--[Luigi Rosa]--
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I'd be a vegetarian if bacon grew on trees.
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On 3.2.2011, at 10.24, Luigi Rosa wrote:> A customer moved from a previous version of Outlook to 2010. > > When he forces the synchronization of the IMAP folders he gets this error: > > Disconnected for inactivity. > Protocollo: IMAP > Server: mail.xxxxxxxxxxxxxxxxxxx > Porta: 143 > Codice errore: 0x800CCCDD > > Dovecot simply logs this:No idea.> Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out > bytes=2488/534485 > Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out bytes=63/815This means that Outlook actually issued a LOGOUT command. Nothing Dovecot can do about a client wanting to log out.
On Thu, 3 Feb 2011 10:27:52 +0200 Timo Sirainen <tss at iki.fi> articulated:> On 3.2.2011, at 10.24, Luigi Rosa wrote: > > A customer moved from a previous version of Outlook to 2010. > > > > When he forces the synchronization of the IMAP folders he gets this > > error: > > > > Disconnected for inactivity. > > Protocollo: IMAP > > Server: mail.xxxxxxxxxxxxxxxxxxx > > Porta: 143 > > Codice errore: 0x800CCCDD > > > > Dovecot simply logs this: > > No idea. > > > Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged out > > bytes=2488/534485 > > Feb 3 09:20:34 server dovecot: imap(xxxx): Disconnected: Logged > > out bytes=63/815 > > This means that Outlook actually issued a LOGOUT command. Nothing > Dovecot can do about a client wanting to log out.I did some quick research, and it appears that the problem is the way a NOOP command is handled. Googling did provide a few solutions. I would strongly suggest the the OP consider joining an MS forum that supports Outlook and ask his question(s) there. Between both forums the OP should be able to find an acceptable solution for his system. -- Jerry ? Dovecot.user at seibercom.net Disclaimer: off-list followups get on-list replies or get ignored. Please do not ignore the Reply-To header. __________________________________________________________________
Luigi Rosa <lists at luigirosa.com> wrote:> Disconnected for inactivity. > Protocollo: IMAP > Server: mail.xxxxxxxxxxxxxxxxxxx > Porta: 143 > Codice errore: 0x800CCCDDHave a look at <http://markmail.org/message/ggdsfvxyhzstjwd6>. Gr??e, S? -- Sig lost. Core dumped.
On Fri, 4 Feb 2011 12:58:58 +0100 Sven Hartge <sven at svenhartge.de> articulated:> Luigi Rosa <lists at luigirosa.com> wrote: > > > Disconnected for inactivity. > > Protocollo: IMAP > > Server: mail.xxxxxxxxxxxxxxxxxxx > > Porta: 143 > > Codice errore: 0x800CCCDD > > Have a look at <http://markmail.org/message/ggdsfvxyhzstjwd6>.that pertains to an old version of Outlook <10 at the very least. There are several posts on the MS Outlook forums regarding this problem. I suggested yesterday that the OP investigate them for a possible solution. -- Jerry ? Dovecot.user at seibercom.net Disclaimer: off-list followups get on-list replies or get ignored. Please do not ignore the Reply-To header. __________________________________________________________________ Remember, Grasshopper, falling down 1000 stairs begins by tripping over the first one. Confusion
on 2/4/2011 9:47 PM Luigi Rosa spake the following:> Jerry said the following on 04/02/11 15:00: > >>>> Disconnected for inactivity. >>>> Protocollo: IMAP >>>> Server: mail.xxxxxxxxxxxxxxxxxxx >>>> Porta: 143 >>>> Codice errore: 0x800CCCDD > >> I found this on an MS forum. It pertains to Outlook 2007 but may work on >> the 2010 version. > > Yesterday I made some tests with this user. > > Previously he had Outlook 2007 with the same settings and no problem at all. > > The problem arises mainly (if not only) during the initial mailbox scan. > > The user has more than one IMAP account configured. > > For now the problem seems to be solved by telling Outlook to download only the > message headers during the scan and the entire message only if the user opens it. > > > Thank you everyone fot the hints about this issue. > > > > Ciao, > luigi >Maybe the user needs a longer timeout period?