Jason Pyeron
2014-Sep-05 18:21 UTC
[CentOS] FW: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 <<#2039741-9051508#>>
That's problem. AHCI is the standard for SATA, running modern SATA drives, especially SSD require the AHCI command structure. Running modern SATA drives in IDE (ATA) mode is not readily supported. -Jason -- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- - - - Jason Pyeron PD Inc. http://www.pdinc.us - - Principal Consultant 10 West 24th Street #100 - - +1 (443) 269-1555 x333 Baltimore, Maryland 21218 - - - -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- This message is copyright PD Inc, subject to license 20080407P00. -----Original Message----- From: Emmanuel Pagan Gonzalez [mailto:US_BasicServer_Team1 at dell.com] Sent: Friday, September 05, 2014 13:49 To: jpyeron at pdinc.us Subject: RE: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 <<#2039741-9051508#>> <http://www.dell.com/support/my-support/us/en/19> Enterprise Service Request Hello Jason, yea, it only supports ATA. Thank you for choosing Dell. Emmanuel Pagan Gonzalez Enterprise Technical Support Specialist Dell | Enterprise Toll Free 1-800-822-8965 ( 1-800-387-5757 Dell Canada ) My work schedule is M-F 9:00AM-6:00PM EST Our support queue is open 8am - 8pm Monday - Friday Eastern Standard Time Customer feedback | How am I doing? Please contact my manager US_ENT_Manager at Dell.com <http://www.dell.com/support/Diagnostics/> <http://www.dell.com/support/Contents/category/Product-Support/Self-support-Knowledgebase> <http://www.dell.com/support/contents/category/eSupport-Order-support> <http://www.dell.com/support/Contents/category/Contact-Information> <http://www.dell.com/support/Contents/category/Product-Support/dell-subsidiaries> Diagnose an issue <http://www.dell.com/support/Diagnostics/> Research a topic <http://www.dell.com/support/Contents/category/Product-Support/Self-support-Knowledgebase> Get order support <http://www.dell.com/support/contents/category/eSupport-Order-support> Contact us <http://www.dell.com/support/Contents/category/Contact-Information> Support for other Dell brands <http://www.dell.com/support/Contents/category/Product-Support/dell-subsidiaries> --- Original Message --- From: Jason Pyeron <jpyeron at pdinc.us> Received: 9/5/14 11:21:00 AM CDT To: US_BasicServer_Team1 <US_BasicServer_Team1 at Dell.com> Subject: RE: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 Are you saying it does not support Advanced Host Controller Interface (AHCI)? -- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- - - - Jason Pyeron PD Inc. http://www.pdinc.us - - Principal Consultant 10 West 24th Street #100 - - +1 (443) 269-1555 x333 Baltimore, Maryland 21218 - - - -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- This message is copyright PD Inc, subject to license 20080407P00.> -----Original Message----- > From: Emmanuel Pagan Gonzalez [mailto:US_BasicServer_Team1 at dell.com] > Sent: Friday, September 05, 2014 12:05 > To: jpyeron at pdinc.us > Subject: RE: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 > <<#2039741-9051508#>> > > <http://www.dell.com/support/my-support/us/en/19> > > > > > > > > Enterprise Service Request > > Hello Jason, > > > > No there isn't the only option that you have is off or ATA, > and if you connect a drive to the port it will show the info > of the drive. > > > > > > Thank you for choosing Dell. > > Emmanuel Pagan Gonzalez > Enterprise Technical Support Specialist > > Dell | Enterprise > > Toll Free 1-800-822-8965 ( 1-800-387-5757 Dell Canada ) > > My work schedule is M-F 9:00AM-6:00PM EST > > Our support queue is open 8am - 8pm Monday - Friday Eastern > Standard Time > > Customer feedback | How am I doing? Please contact my manager > US_ENT_Manager at Dell.com > > > > <http://www.dell.com/support/Diagnostics/> > > > <http://www.dell.com/support/Contents/category/Product-Support/Self-support-Knowledgebase>> > > <http://www.dell.com/support/contents/category/eSupport-Order- > support> > > <http://www.dell.com/support/Contents/category/Contact-Information> > > > <http://www.dell.com/support/Contents/category/Product-Support/dell-subsidiaries>> > Diagnose an issue <http://www.dell.com/support/Diagnostics/> > > Research a topic > <http://www.dell.com/support/Contents/category/Product-Support/Self-support-Knowledgebase>> > Get order support > <http://www.dell.com/support/contents/category/eSupport-Order- > support> > > Contact us > <http://www.dell.com/support/Contents/category/Contact-Information> > > Support for other Dell brands > <http://www.dell.com/support/Contents/category/Product-Support/dell-subsidiaries>> > > > > > > > > --- Original Message --- > From: Jason Pyeron <jpyeron at pdinc.us> > Received: 9/4/14 10:14:31 PM CDT > To: US_BasicServer_Team1 <US_BasicServer_Team1 at Dell.com>, > Administrator <support at pdinc.us> > Subject: RE: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 > > Not well. > > It looks like an issue in the Dell BIOS. > > Is there a way to configure the SATA port settings? I cannot > find it. All I see is Auto / Off. > > -Jason > > -- > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- > - - > - Jason Pyeron PD Inc. http://www.pdinc.us - > - Principal Consultant 10 West 24th Street #100 - > - +1 (443) 269-1555 x333 Baltimore, Maryland 21218 - > - - > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- > This message is copyright PD Inc, subject to license 20080407P00. > > > -----Original Message----- > > From: Emmanuel Pagan Gonzalez > [mailto:US_BasicServer_Team1 at dell.com] > > Sent: Thursday, September 04, 2014 18:55 > > To: support at pdinc.us > > Subject: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 > > <<#2039741-9051508#>> > > > > <http://www.dell.com/support/my-support/us/en/19> > > > > > > > > > > > > > > > > Enterprise Service Request > > > > Hello Jason, > > > > > > > > How are things going with the Poweredge 2950? > > > > > > > > > > > > Thank you for choosing Dell. > > > > Emmanuel Pagan Gonzalez > > Enterprise Technical Support Specialist > > > > Dell | Enterprise > > > > Toll Free 1-800-822-8965 ( 1-800-387-5757 Dell Canada ) > > > > My work schedule is M-F 9:00AM-6:00PM EST > > > > Our support queue is open 8am - 8pm Monday - Friday Eastern > > Standard Time > > > > Customer feedback | How am I doing? Please contact my manager > > US_ENT_Manager at Dell.com > > > > > > > > <http://www.dell.com/support/Diagnostics/> > > > > > > <http://www.dell.com/support/Contents/category/Product-Support > /Self-support-Knowledgebase> > > > > > > <http://www.dell.com/support/contents/category/eSupport-Order- > > support> > > > > <http://www.dell.com/support/Contents/category/Contact-Information> > > > > > > <http://www.dell.com/support/Contents/category/Product-Support > /dell-subsidiaries> > > > > Diagnose an issue <http://www.dell.com/support/Diagnostics/> > > > > Research a topic > > <http://www.dell.com/support/Contents/category/Product-Support > /Self-support-Knowledgebase> > > > > Get order support > > <http://www.dell.com/support/contents/category/eSupport-Order- > > support> > > > > Contact us > > <http://www.dell.com/support/Contents/category/Contact-Information> > > > > Support for other Dell brands > > <http://www.dell.com/support/Contents/category/Product-Support > /dell-subsidiaries> > > > > > > > > > > > > > > > > > > > > ------ Please do not remove your unique tracking number! ------ > > <<#2039741-9051508#>> > > > > >
m.roth at 5-cent.us
2014-Sep-05 18:44 UTC
[CentOS] FW: Dell basic Server SR# 898596786 SVTG: 3CJM1P1 <<#2039741-9051508#>>
First, let me note that I wouldn't consider it cool to forward email with tech support to a mailing list, complete with your s/n's, etc. Jason Pyeron wrote:> That's problem. AHCI is the standard for SATA, running modern SATA drives, > especially SSD require the AHCI command structure. Running modern SATA > drives in IDE (ATA) mode is not readily supported.<snip> I also missed the beginning of this thread: what model Dell server is this? mark