asterisk users - May 2017 - Automatically dial a number, then an extension

Hey;

   What happens is that a script logs into the AMI and originates a call. When
the call is answered, it jumps to a context in the dial plan.

Thanks Much;

John V. 

 

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Victor Villarreal
Sent: Monday, May 15, 2017 12:08 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Automatically dial a number, then an extension

 

Hi John, 

 

I think we need to known how you play the audio to the customers, before we can
help you.

 

Are you using AMI? Or AGI maybe? Or Call files? 

 

What Asterisk version do you have? 

 

El 15 may. 2017 12:35, "Tech Support" <asterisk at
voipbusiness.us> escribi?:

All;

    I have an application that dials a list of numbers and then plays a recorded
message. My customer uses it to dial a list of customers to confirm their
appointment for the next day. No biggie, maybe 25 ? 30 calls per day for
customers who want the confirmation call. What they need now is a way to dial an
extension after the number is dialed and answered. I?ve seen that before, but I
just can't remember where. I was wondering if anyone else has implemented
something along these lines. Any insight at all would be greatly appreciated.

Thanks Much;

John V.   


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All;

    What I did was add a line in the dialplan that used the SendDTMF()
application and that worked great. The problem that I?ve run into now is that
dialing the extension screwed up the answering machine detection. The sample
context looks something like this.

 

[play-audiomsg]

exten => s,1,AMD

exten => s,n,ExecIf($["${EXT}" != ""]?SendDTMF(${EXTEN}))

exten => s,n,Background(${AUDIOMSG})

exten => s,n,Hangup

 

As you can see, it's very simple. Modifying the amd.conf configuration
wasn?t the answer since I don?t know how long it will take for the extension to
pick up. Simply placing the AMD command after the SendDTMF() wasn?t the answer 
I don?t know how to approach this problem.

 

Thanks;

John V.  

 

 

 

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Tech Support
Sent: Tuesday, May 16, 2017 03:56 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Automatically dial a number, then an extension

 

Hey;

   What happens is that a script logs into the AMI and originates a call. When
the call is answered, it jumps to a context in the dial plan.

Thanks Much;

John V. 

 

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces
at lists.digium.com] On Behalf Of Victor Villarreal
Sent: Monday, May 15, 2017 12:08 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Automatically dial a number, then an extension

 

Hi John, 

 

I think we need to known how you play the audio to the customers, before we can
help you.

 

Are you using AMI? Or AGI maybe? Or Call files? 

 

What Asterisk version do you have? 

 

El 15 may. 2017 12:35, "Tech Support" <asterisk at
voipbusiness.us> escribi?:

All;

    I have an application that dials a list of numbers and then plays a recorded
message. My customer uses it to dial a list of customers to confirm their
appointment for the next day. No biggie, maybe 25 ? 30 calls per day for
customers who want the confirmation call. What they need now is a way to dial an
extension after the number is dialed and answered. I?ve seen that before, but I
just can't remember where. I was wondering if anyone else has implemented
something along these lines. Any insight at all would be greatly appreciated.

Thanks Much;

John V.   


--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
      https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

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On Tuesday 23 May 2017 at 19:20:25, Tech Support wrote:
> All;
> 
>     What I did was add a line in the dialplan that used the SendDTMF()
> application and that worked great. The problem that I?ve run into now is
> that dialing the extension screwed up the answering machine detection. The
> sample context looks something like this.
> 
> [play-audiomsg]
> exten => s,1,AMD
> exten => s,n,ExecIf($["${EXT}" !=
""]?SendDTMF(${EXTEN}))
> exten => s,n,Background(${AUDIOMSG})
> exten => s,n,Hangup
> 
> As you can see, it's very simple. Modifying the amd.conf configuration
> wasn?t the answer since I don?t know how long it will take for the
> extension to pick up.
Isn't it safe to assume that if you've been given an extension number to
dial
after the initial call is answered, then it wasn't answered by an answering 
machine?

The extension might be answered by an answering machine, I suppose, but
that's
not the problem you're talking about (I think).

I would create two contexts:

1. Does AMD and gets called when there is no follow-on extension to dial

2. Dials a follow-on extension and doesn't do AMD (or at least, not at the 
start)

Then you choose which context to place the call through depending on whether a 
follow-on extension has been supplied for that customer's number or not.
> Simply placing the AMD command after the SendDTMF() wasn?t the answer
Why wasn't it the answer?  What happens or doesn't happen when you try
this?


Antony

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